Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Drew Rankine

Clarence Gardens ,SA

Summary

Honest, Reliable, Hardworking and Highly knowledgeable with 11+ years experience working within Customer Services for SA Pathology.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Courier Co-ordinator

SA Pathology
Adelaide , SA
05.2013 - Current
  • Provide prompt and efficient Pathology Courier Service for all metropolitan Hospitals, Labs and Patient centres.
  • Meeting the needs of internal and external clients in a timely manner.
  • Maintaining patient care as a priority.
  • Delivering any Urgent consumables to doctors or practice managers when needed.
  • Liaising with Laboratory staff to deliver Urgent specimens that are required for patient treatment.
  • Ensuring all phone calls are handled in a prompt and professional manner.
  • Managing external contractor usage to maximise courier efficiency to budget guidelines.
  • Filling courier shifts that are required for the next day.
  • Ensuring that all forms and database entries are current and accurate.
  • Reviewing and modifying runs to provide better service or turn around times for patients results, sample integrity or economical purposes.
  • Offer advice, guidance, training and assistance to staff.
  • Dealing and documenting with any disciplinary matters where appropriate.
  • Providing appropriate strategic planning activities
  • Assist with Courier Annual Performance Reviews.

Fleet Manager

Capital Transport
Stepney, SA
02.2011 - 04.2013
  • Effectively managing sub contract Couriers and staff within the Operations department.
  • Ensure recruitment, selection, induction and termination of staff was inline with group policy and legislation.
  • Maintaining all driver files were up to date and accurate.
  • Identify, attract, induct, train, manage and motivate staff and sub-contractors to deliver a high quality service to clients and their customers.
  • Ensuring all incidents and/or near misses were reported as per group policy.
  • Minimise sub-contractor guarantee payments.
  • Effectively allocate work to the fleet to ensure service levels were consistently met.
  • Maintaining job to driver ratios as agreed with the State General Manager and National Operations Manager.
  • Effectively communicate with colleagues and sub-contractors.

Education

Senior Secondary Studies -

Balaklava High School
Balaklava, SA
12-1999

Skills

  • Professional
  • Customer Focused
  • Ability to work under pressure
  • Approachable
  • Problem Solver
  • Innovative
  • Team Player/Leader
  • Work Unsupervised
  • High Level Computer skills
  • Conflict resolution

Certification

  • Certificate III in Business- Frontline Management (2008)

Timeline

Courier Co-ordinator

SA Pathology
05.2013 - Current

Fleet Manager

Capital Transport
02.2011 - 04.2013

Senior Secondary Studies -

Balaklava High School

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Drew Rankine