Drew Rankine
Clarence Gardens ,SA
Summary
Honest, Reliable, Hardworking and Highly knowledgeable with 11+ years experience working within Customer Services for SA Pathology.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier Co-ordinator
SA Pathology
Adelaide , SA
05.2013 - Current
- Provide prompt and efficient Pathology Courier Service for all metropolitan Hospitals, Labs and Patient centres.
- Meeting the needs of internal and external clients in a timely manner.
- Maintaining patient care as a priority.
- Delivering any Urgent consumables to doctors or practice managers when needed.
- Liaising with Laboratory staff to deliver Urgent specimens that are required for patient treatment.
- Ensuring all phone calls are handled in a prompt and professional manner.
- Managing external contractor usage to maximise courier efficiency to budget guidelines.
- Filling courier shifts that are required for the next day.
- Ensuring that all forms and database entries are current and accurate.
- Reviewing and modifying runs to provide better service or turn around times for patients results, sample integrity or economical purposes.
- Offer advice, guidance, training and assistance to staff.
- Dealing and documenting with any disciplinary matters where appropriate.
- Providing appropriate strategic planning activities
- Assist with Courier Annual Performance Reviews.
Fleet Manager
Capital Transport
Stepney, SA
02.2011 - 04.2013
- Effectively managing sub contract Couriers and staff within the Operations department.
- Ensure recruitment, selection, induction and termination of staff was inline with group policy and legislation.
- Maintaining all driver files were up to date and accurate.
- Identify, attract, induct, train, manage and motivate staff and sub-contractors to deliver a high quality service to clients and their customers.
- Ensuring all incidents and/or near misses were reported as per group policy.
- Minimise sub-contractor guarantee payments.
- Effectively allocate work to the fleet to ensure service levels were consistently met.
- Maintaining job to driver ratios as agreed with the State General Manager and National Operations Manager.
- Effectively communicate with colleagues and sub-contractors.
Education
Senior Secondary Studies -
Balaklava High School
Balaklava, SA12-1999
Skills
- Professional
- Customer Focused
- Ability to work under pressure
- Approachable
- Problem Solver
- Innovative
- Team Player/Leader
- Work Unsupervised
- High Level Computer skills
- Conflict resolution
Certification
- Certificate III in Business- Frontline Management (2008)
Timeline
Courier Co-ordinator
SA Pathology
05.2013 - Current
Fleet Manager
Capital Transport
02.2011 - 04.2013
Senior Secondary Studies -
Balaklava High School