DRISHTI BATRA
Perth,WA
Summary
Highly organized and result driven hospitality manager with 2+ years of experience in delivering exceptional standards of customer service and leading by example for all staff. Possess excellent interpersonal, communication, and leadership skills. Adept at managing a high turnover QSR with focus on staff development, recruitment, exceeding the sales KPI budget and optimum stock management to ensure efficiency and minimize wastage.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Manager
Mad Mex
05.2023 - Current
- Implemented revenue management strategies that increased overall sales and reduced Labour percent
- Trained and managed a team of 11 employees providing training, mentorship and support to enhance performance and retention
- Monitored and analyzed key performance metrics to make data driven decisions and drive continuous Improvement.
- Implemented cost saving measures that reduced operational expense, while maintaining high service quality
- Improved customer experience by increasing the speed of service and streamlining order processing
- Implemented various marketing and sales technique to grow ATV
- Consistently achieved 90% + in quarterly audits and successfully hit all KPI's
Assistant Business Manager
Mad Mex
12.2022 - 05.2023
- Ordering and managing of stock
- Training new employees
- Documented and reported daily sales figures and weekly stocktake reports to the Business Manager
- Maintaining low COGS variances and daily wastage
Team Leader
Cater Care
01.2022 - 12.2022
- Opening and closing operations of the business
- Shift supervising and staff training
- Maintaining high customer service standards
Education
Master of Business analytics -
Macquarie University
07.2022
Digital Marketing -
Delhi School Of Internet Marketing
08.2019
Bachelor of business administration -
IP University
04.2019
Skills
- Power BI
- Microsoft Excel
- Budgeting and forecasting
- Revenue management
- Staff training and development
- Inventory management
- Customer service excellence
- Performance analysis and reporting
- Rostering
Certification
- First Aid
- RSA
- Food safety supervisor
- Barista
Timeline
Business Manager
Mad Mex
05.2023 - Current
Assistant Business Manager
Mad Mex
12.2022 - 05.2023
Team Leader
Cater Care
01.2022 - 12.2022
Master of Business analytics -
Macquarie University
Digital Marketing -
Delhi School Of Internet Marketing
Bachelor of business administration -
IP University
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