Duane Button
Armidale,NSW
Summary
Dynamic Team Leader Manager at Tiko Disability, adept at enhancing team productivity through effective performance coaching and strategic workload management. Cultivated a culture of accountability, resulting in improved service delivery and customer satisfaction. Skilled in employee scheduling and fostering strong stakeholder communication to align support priorities with organizational goals.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Tiko Disability
Armidale, NSW
03.2024 - Current
- Supervised daily team operations to maintain consistent service delivery and workflow coordination.
- Coordinated staff schedules, task assignments, and coverage to support service continuity.
- Monitored participant support activities to ensure compliance with care plans and quality standards.
- Trained team members on procedures, documentation, and client-focused service expectations.
- Resolved operational issues promptly to reduce disruptions and maintain productive team performance.
- Communicated with stakeholders to align support priorities and address service concerns.
- Improved team coordination by reinforcing accountability, communication, and safe work practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Performance coaching
Timeline
Team Leader Manager
Tiko Disability
03.2024 - Current