Duc (Derek) Do

Client Relationship Management:

• Fostered strong client relationships, providing dedicated support throughout the property buying process.
• Cultivated strong client relationships through transparent and effective communication strategies.
• Implemented personalised communication approaches, tailoring interactions to individual client needs and preferences, resulting in a high level of customer satisfaction.

Team Collaboration:

• Collaborated closely with team members to streamline communication and optimise workflow efficiency.
• Facilitated regular communication channels between the real estate team and Agency Groups, ensuring a thorough understanding of available projects and their unique features.
• Worked closely with team members and Agency Groups to align customer preferences with the most suitable properties, resulting in personalised and satisfying home-buying experiences.

Sales and Customer Engagement:

• Managed the display suite and sales office of the project, ensuring a professional and inviting atmosphere for potential customers.
• Served as the primary point of contact for visitors to the display suites, providing them with comprehensive information about the project and its key selling points.
• Managed the project hotline, executing outbound telephone sales efforts to engage potential customers, highlight key selling points, and refer them to suitable Real Estate Companies, thereby driving sales opportunities and nurturing leads for the project.
• Addressed inquiries from both customers and sales personnel, offering detailed insights into the project and resolving queries promptly.
• Contributed to the success of weekend events by assisting in their organization and execution, resulting in increased visitor engagement, interest in the display suite and driving sales.

Project Developers and Real Estate Agents Relationship Management:

• Facilitated effective communication between all participating Real Estate Companies and the Project Developer, ensuring seamless collaboration and transparency.
• Acted as a pivotal liaison between participating real estate companies and the project developer, effectively addressing concerns raised by the developer regarding the commitment of real estate companies towards the project's success.
• Successfully mediated between Project Developers and participating Real Estate Companies' Boards of Directors, addressing concerns about project complexity and advocating Developers to implement more appealing sales incentives and policies to enhance sales performance.

As the Marketing Manager and dedicated Customer Support professional, I played a pivotal role in fostering strong relationships with the business's clients, including students and interested parents.

Client Liaison:

• Established effective communication channels with diverse clients, including students and parents, through email and phone.
• Ensured client needs were thoroughly understood and met with exceptional service.

Strategic Campaign Management:

• Orchestrated and executed impactful marketing campaigns on social media platforms.
• Utilised advanced marketing automation tools and invoicing platforms to generate demand for services.

Market Research:

• Proactively researched and stayed abreast of industry trends to incorporate innovative ideas and marketing best practices into the business strategy.

Brand Awareness and Lead Generation:

• Boosted brand awareness through the management of internal and external marketing campaigns and programs.
• Generated quality leads, contributing significantly to overall business growth.

• Thrived in a fast-paced, detail-oriented environment, coordinated and executed special events and programs to guarantee their seamless success.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organising and planning.