Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Dulakshi Panagode

Summary

A dedicated and customer-oriented individual with proven experience in providing exceptional service and sales assistance. Seeking a opportunity in customer service where I can leverage my communication skills and problem-solving abilities to enhance customer satisfaction and contribute to team success.

Overview

2
2
years of professional experience

Work History

Club Management Assistant & Cleaner

Cricketer's Club
05.2024 - Current
  • Performed regular cleaning and maintenance of club facilities, ensuring a clean and welcoming environment
  • Collaborated with the management team to improve club operations and member satisfaction

Customer Service Agent

Abans Showroom
01.2023 - 05.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Education

Bachelor of Computing -

Curtin University
07.2026

Adavnced Diploma in IT -

SLIIT
05.2024

Skills

  • Fast learning skills
  • Flexibility with the rostering
  • Customer Engagement
  • Effective communication
  • Positive attitude
  • Relationship Building
  • Talent Acquisition

Communication Skills

English, Excellent verbal and written communication skills.

References

Available upon request

Timeline

Club Management Assistant & Cleaner

Cricketer's Club
05.2024 - Current

Customer Service Agent

Abans Showroom
01.2023 - 05.2024

Adavnced Diploma in IT -

SLIIT

Bachelor of Computing -

Curtin University

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Dulakshi Panagode