Dulan Jayawardena

Key Projects that I closed and delivered,

• DecisiveMe - Decision Revolution (Pvt) ltd (Acquired by Parbery consulting - AUD 38,550

A decision-making diagnostic tool for mid-sized corporate teams, offering tailored content based on individual/team.

• Insurance Policy Comparison AI Tool – MGA Insurance Group - AUD 9000
  Built a Python NLP tool to compare policies and automate renewal insights in real time.
• GigBridge – Ozstream (Pvt) Ltd - AUD 42,000
  Built a venue-performer platform with events, search, and payments using Next.js and Django.
• Insurance Claims Data Analysis AI Tool – MGA Insurance Group - AUD 4000
  Built an NLP tool to analyse claims data, extract insights, and uncover trends from unstructured text.

Duties and Responsibilities:

• Closed and delivered projects worth 80,000+ AUD through direct networking, establishing a strong reputation within the Canberra startup ecosystem.
• Strategically followed up with potential clients, maintaining momentum and ensuring timely project closure.
• Delivered pitches at Canberra Innovation Network (CBRIN) and Canberra Business Chamber events, securing 2 new projects valued at over 60,000 AUD through clear communication and relationship-building.
• Collaborated closely with clients to understand their goals, budget, and constraints, then scoped and delivered tailored solutions that balanced value for the client with business feasibility.
• Actively collected client feedback, implementing changes that improved service delivery and client satisfaction, fostering ongoing partnerships.
• Identified upselling and cross-selling opportunities, driving an additional AUD 18,000 in revenue by offering tailored, value-driven solutions.
• Represented Drenlo at CBRIN and Canberra Business Chamber events, building strategic relationships and securing 2+ new business opportunities from event networking.
• Integrated CRMs into products when needed and kept detailed documentation using Trello and Excel, making sure all work stayed aligned with scope and client expectations.
• Hands-on experience developing and deploying SaaS products using Python, Django, Next.js, and NLP tools like TensorFlow and SpaCy. Delivered secure, scalable solutions on AWS, GCP, and Azure, with a strong focus on efficiency, automation, and compliance with Australian cybersecurity standards.

• Assisted clients with account management, resolving inquiries, and processing transactions while ensuring compliance with banking regulations.
• Delivered personalised financial solutions to clients, fostering strong relationships with local businesses.
• Ensured the secure handling of sensitive data, adhering to cybersecurity best practices to protect client privacy.
• Conducted evening cash counts with high precision, balancing cash drawers and verifying all transactions without discrepancies.
• Identified and promptly reported suspicious transactions in line with bank procedures, ensuring swift investigation and compliance across branches.

• Provided tailored advice on power tools and hardware, helping customers find exactly what they needed.
• Handled customer concerns with care and efficiency, ensuring they left with a positive experience.
• Supported teammates during busy periods, keeping operations running smoothly while maintaining a strong focus on customer satisfaction.
• Trained new team members, sharing product knowledge and best practices for excellent customer service.
• Processed power tool warranty claims, coordinating repair pickups and deliveries to comply with Bunnings and supplier policies after thorough inspection.