Dulan Jayawardena

Key Projects:

• Insurance Policy Comparison Tool – MGA Insurance Group
  Built a Python-based AI tool to compare insurance policies, identifying key wording changes and streamlining renewals using NLP for real-time results.
• Insurance Claims Data Analysis Tool – MGA Insurance Group
  Developed a tool to analyse unstructured claims data, using NLP to categorise information and uncover trends from complex datasets.
• GigBridge – Ozstream (Pvt) Ltd
  Designed a platform connecting venues and performers, integrating event management, search functionality, and secure payment processing with Next.js and Django.

Duties and Responsibilities:

• Scoped project requirements, tracked tasks in Trello, and documented action items and scope changes to ensure alignment and transparency.
• Translated client requirements and vision into actionable tasks, broke them down for the team, and led the execution to build the final solution.
• Led a team of 4 developers, managing task allocation, coordinating daily stand-ups, resolving conflicts, and ensuring timely delivery.
• Pitched 3 technical solutions, securing contracts by clearly communicating scope and deliverables.
• Implemented ACSC Essential Eight controls, ensuring security compliance.

• Completed jobs within quoted durations by prioritising tasks effectively and focusing on high-impact areas using the 80/20 rule.
• Worked seamlessly with team members, leveraging their strengths to ensure smooth workflows and high-quality outcomes.
• Overcame setbacks without affecting timelines or quality, maintaining steady progress through problem-solving and persistence.
• Consistently delivered timely, dependable service, building trust with clients and team members.

• Assisted clients with account management, resolving inquiries, and processing transactions while ensuring compliance with banking regulations.
• Delivered personalised financial solutions to clients, fostering strong relationships with local businesses.
• Ensured the secure handling of sensitive data, adhering to cybersecurity best practices to protect client privacy.
• Conducted evening cash counts with high precision, balancing cash drawers and verifying all transactions without discrepancies.
• Identified and promptly reported suspicious transactions in line with bank procedures, ensuring swift investigation and compliance across branches.

• Provided tailored advice on power tools and hardware, helping customers find exactly what they needed.
• Handled customer concerns with care and efficiency, ensuring they left with a positive experience.
• Supported teammates during busy periods, keeping operations running smoothly while maintaining a strong focus on customer satisfaction.
• Trained new team members, sharing product knowledge and best practices for excellent customer service.
• Processed power tool warranty claims, coordinating repair pickups and deliveries to comply with Bunnings and supplier policies after thorough inspection.