Dulanjith Prathapasinghe
Clyde
Summary
Dynamic professional with a proven track record at Nations Trust Bank, excelling in customer service and computer skills. Fostered team collaboration and enhanced client satisfaction through tailored business solutions. Skilled in training and mentoring, adept at driving efficiency and safety in fast-paced environments. Achieved significant improvements in workplace productivity and customer engagement.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
14
14
years of professional experience
Work History
Team Member
Coles Supermarket
05.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Cleaning Supervisor
Seven Oaks Cleaning
02.2017 - 07.2021
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Business Development Officer
Nations Trust Bank
03.2011 - 01.2016
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Education
Advanced Diploma - Business
Stott's College
Melbourne, VIC 04.2001 -
Skills
Customer service
Teamwork and collaboration
Workplace safety
Positive attitude
Clear communication
Computer skills
Adaptability and flexibility
Training and mentoring
Task prioritization
Timeline
Team Member
Coles Supermarket
05.2021 - Current
Cleaning Supervisor
Seven Oaks Cleaning
02.2017 - 07.2021
Business Development Officer
Nations Trust Bank
03.2011 - 01.2016
Advanced Diploma - Business
Stott's College
04.2001 -
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