Dunkan Xiao
Camberwell,VIC
Summary
Customer-focused Retail assistant at The Lott, recognised for enhancing customer satisfaction through exceptional service and strong communication. Proficient with utilising POS systems for efficient transactions while maintaining an organised store environment for optimal sales visibility. Known for patience and empathy, contributing to a welcoming atmosphere that fosters customer loyalty.
Overview
2
2
years of professional experience
Work History
Retail Assistant
The Lott
Doncaster, 3108, VIC
01.2023 - 04.2025
- Contributed to a welcoming atmosphere through courteous interactions with customers and readily providing assistance.
- Used a POS system to process sales, returns and applications for memberships.
- Stocked merchandise, clearly labelling items, and arranging according to price, essentially creating an easy-to-read selection (when marketing store syndicates).
- Replenished sales merchandise and organised shelves and racks for an optimal appearance.
- Maintained a tidy and well-organised store environment to comply with cleanliness standards.
Education
Bachelor of Engineering (Honours)
RMIT University
Melbourne, VIC, 3000Melbourne High School
South Yarra, VIC, 314112-2024
Doncaster Secondary College
Doncaster, VIC, 3108Skills
- Customer service
- Strong communication and interpersonal skills
- Patience and empathy
- Time management capabilities
- Team collaboration
- Adaptable and flexible
VOLUNTEER WORK
- Volunteered at Bunnings Warehouse for multiple charity events
- Volunteered with the Salvation Army for a triathlon event
Languages
Chinese (Mandarin)
Limited
Personal Interests
- Playing sports (badminton, soccer, running, etc.)
- Going to the gym
- Reading regularly
Timeline
Retail Assistant
The Lott
01.2023 - 04.2025
Bachelor of Engineering (Honours)
RMIT University
Melbourne High School
Doncaster Secondary College
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