Duong Thuy Duong
Melbourne,VIC
Summary
Passionate and dedicated social worker with a strong background in education, committed to supporting the Vietnamese community worldwide. Successfully led an online English learning center, enhancing education for Vietnamese students globally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Startup Founder
Pronunciation With Lala
Online English Center
03.2020 - Current
- Strategic Leadership: Developed and executed the overall business strategy, ensuring high educational standards and long-term growth.
- Operational Management: Oversaw daily operations, including the development and delivery of four Communication English courses.
- Marketing and Outreach: Built and managed social media channels to attract and engage Vietnamese students globally. Conducted consultations and provided personalized advice to prospective students.
- Curriculum Development: Designed and continuously improved English language courses tailored to the needs of Vietnamese students.
- Team Leadership: Recruited, trained, and managed a team of five teachers, fostering a collaborative and effective work environment.
Guest Services Supervisor
Intercontinental Hotels Group
Intercontinental Phu Quoc Long Beach Resort
12.2018 - 03.2020
- Took lead on GSAs to resolve problems as guest complaint arises, and escalate as needed to the Manager on duty.
- Monitored and improved guest satisfaction scores by 5%.
- Responded to guest requests in a timely manner 100% of the time with proper etiquette over the phone and PMS system.
- Coordinated with various teams including: Housekeeping, Finance and Upper Management to meet and exceed IHG's high standards.
Account Executive
RI Event
Ho Chi Minh City
06.2017 - 11.2018
- Worked closely with clients to plan, conceptualize, budget and deliver quality events.
- Bridged the gap between clients, suppliers and the company.
Education
CELTA Certificate - Teaching English As A Second Language (ESL)
Melbourne Training International
Melbourne, VIC04.2024
Bachelor of Marketing - Marketing
University of Finance And Marketing
Ho Chi Minh City06.2016
Skills
- Adaptable and Flexible
- Team Engagement
- Client Relationship Building
- Media Relations
Certification
Ielts: 6.5 (2019)
PTE: 73 (2022)
Timeline
Startup Founder
Pronunciation With Lala
03.2020 - Current
Guest Services Supervisor
Intercontinental Hotels Group
12.2018 - 03.2020
Account Executive
RI Event
06.2017 - 11.2018
CELTA Certificate - Teaching English As A Second Language (ESL)
Melbourne Training International
Bachelor of Marketing - Marketing
University of Finance And Marketing