Duy Nguyen

• - Serve as the first point of contact for patients, families, and medical staff.
• - Coordinate patient admissions, discharges, and transfers.
• - Maintain and update confidential medical records and administrative files.
• - Assist with appointment bookings and support clinical workflow.
• - Uphold hospital policies regarding patient privacy and compliance standards.

Key Achievements:

• - Streamlined patient check-in procedures, reducing wait times by 15%.
• - Commended by nursing staff for consistent accuracy and responsiveness.
• - Contributed to improved departmental communication through standardised handover documentation.

• - Provided administrative assistance to allied health practitioners.
• - Assisted with updating patient records and managing appointments.
• - Gained hands-on experience in operational healthcare settings and patient care coordination.

Key Achievements:

• - Developed a workflow checklist used by staff to reduce appointment errors.
• - Earned positive feedback from supervisors for professionalism and initiative.

• - Managed daily operations of a high-volume aquatic centre, including staff rosters, safety compliance, and customer relations.
• - Supervised and coached a team of lifeguards, swim instructors and support staff, ensuring adherence to regulatory and organisational protocols.
• - Planned and conducted emergency response drills; maintained incident logs and facilitated debriefs.

Achievements:

• - Reduced safety incidents by 30% through implementation of enhanced pre-shift safety checks and refresher training modules.
• - Increased staff retention by 25% by introducing a peer-mentoring program and quarterly performance-review workshops.

• - Managed daily operations of a high-volume aquatic centre, including staff rosters, safety compliance, and customer relations.
• - Supervised and coached a team of lifeguards, swim instructors and support staff, ensuring adherence to regulatory and organisational protocols.
• - Planned and conducted emergency response drills; maintained incident logs and facilitated debriefs.

Achievements:

• - Reduced safety incidents by 30% through implementation of enhanced pre-shift safety checks and refresher training modules.
• - Increased staff retention by 25% by introducing a peer-mentoring program and quarterly performance-review workshops.

• - Designed and delivered swim lessons and competitive squad training for children and adults.
• - Developed tailored programs focusing on stroke technique, endurance and safety.
• - Communicated progress reports to parents and caregivers; coordinated inter-club competitions.

Achievements:

• - Coached 15+ swimmers to podium finishes at local and regional meets.
• - Improved beginner retention rate by 40% through introduction of a structured skill-milestone tracking system.