Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Duyen Tran

Summary

Dedicated and customer-oriented hospitality professional with a strong history of delivering outstanding service. Skilled in guest relations, event coordination, housekeeping, and multitasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Assistant

Novotel
11.2023 - Current
  • Effectively manged guest inquiries, reservations, and special requests, enhancing overall guest satisfaction and loyalty.
  • Utilised RSA certification to responsibly serve alcoholic beverages in compliance with hotel policies and regulations.
  • Collaborated with team members to maintain cleanliness and organization in public areas, including the lobby, restaurant, and bar.
  • Delivered exceptional customer service to hotel guests, addressing their needs to ensure ensuring a positive and memorable stay.
  • Assisted in event coordination and execution, including conferences, weddings, and other special occasions, ensuring seamless and successful events.
  • Participated in ongoing training and development programs to enhance skills in hospitality, communication, and guest relations.
  • Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanour and high-quality service.

Dental Assistant

Central Periodontics & Dental Implants
08.2024 - 02.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Facilitated patient comfort by addressing concerns, answering questions, and ensuring a positive dental experience.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Private House Cleaner

Various Clients
04.2019 - 08.2024
  • Collaborated closely with homeowners to address specific needs or preferences related to their home's appearance and upkeep.
  • Performed tasks such as dusting, mopping, vacuuming, dishwashing, and window cleaning with attention to detail and efficiency.
  • Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
  • Implemented effective time management techniques to complete tasks within specified time frames while maintaining quality standards.
  • Built strong relationships with clients through clear communication, professionalism, and personalized service, resulting in repeat business and referrals.

Education

Year 12 Completion Certificate - Majored in Hospitality

Dickson College
Dickson, ACT
12-2023

Skills

  • Excellent Customer Service
  • Multitasking and Time Management
  • Strong Communication
  • Quick Learner and Embracing Challenges

Certification

  • First Aid and CPR Certified
  • RSA Certified

Languages

Vietnamese

Timeline

Dental Assistant

Central Periodontics & Dental Implants
08.2024 - 02.2025

Food and Beverage Assistant

Novotel
11.2023 - Current

Private House Cleaner

Various Clients
04.2019 - 08.2024

Year 12 Completion Certificate - Majored in Hospitality

Dickson College

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Duyen Tran