Dylan Bardsley
Gympie,QLD
Summary
Dynamic Cleaning Supervisor with proven expertise at Springmount Services in employee training and project management. Successfully enhanced team performance through strategic delegation and conflict resolution, while maintaining high cleanliness standards. Recognized for developing effective training programs that improved employee engagement and retention, ensuring exceptional customer service and satisfaction.
Overview
7
7
years of professional experience
Work History
Cleaning Supervisor
Springmount services
Rockhampton, QLD
10.2024 - 02.2025
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Maintained records of completed tasks including work orders and time sheets.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Managed team of employees, daily progress reports and overall project planning.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Commercial Cleaner
Whights Commercial Cleaning
Rockhampton, QLD
09.2024 - 02.2025
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Created inventory checklists and stocked housekeeping carts.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Adhered to health and safety standards in all work activities.
Store Manager
Smokemart and Giftbox
Rockhampton, QLD
05.2023 - 05.2024
- Delegated work to staff, setting priorities and goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Organized promotional events to increase product awareness.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Cleaning Supervisor
Glad Group
Rockhampton, QLD
04.2019 - 05.2023
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Explained goals and expectations required of trainees.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Prepared work schedules for associates to promote proper staffing levels.
Crew Trainer
Mcdonalds
Rockhampton, QLD
02.2018 - 03.2020
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Organized team-building activities to foster communication and collaboration.
- Explained goals and expectations required of trainees.
- Coordinated with management to identify training needs and opportunities.
Education
Certificate 2 - Retail Assistant. (Certificate 2)
Mcdonalds
Rockhampton04-2019
Certificate 2 - Skills For Work And Vocational Pathways
Tallebudgera
Rockhampton12-2018
High School Diploma -
Capricornia School Of Distance Education
Rockhampton11-2018
Skills
- Employee training
- Project management
- Supply inventory
- Quality control
- Cleaning procedures
- Customer service
- Performance evaluation
- Conflict resolution
- Health and safety
- Task delegation
- Attention to detail
- Client relations
References
References available upon request.
Timeline
Cleaning Supervisor
Springmount services
10.2024 - 02.2025
Commercial Cleaner
Whights Commercial Cleaning
09.2024 - 02.2025
Store Manager
Smokemart and Giftbox
05.2023 - 05.2024
Cleaning Supervisor
Glad Group
04.2019 - 05.2023
Crew Trainer
Mcdonalds
02.2018 - 03.2020
Certificate 2 - Retail Assistant. (Certificate 2)
Mcdonalds
Certificate 2 - Skills For Work And Vocational Pathways
Tallebudgera
High School Diploma -
Capricornia School Of Distance Education