Dylan Dunlop
Southport
Summary
Dynamic and highly reliable professional with a friendly demeanor, experienced at Hollywood Showgirls. Proven track record in customer service and problem-solving, adept at managing high-volume situations while maintaining a clean and organized environment. Skilled in responsible alcohol service and fostering strong client relationships, ensuring exceptional patron experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Glassy
Hollywood Showgirls
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender
Hollywood Showgirls
06.2024 - Current
- Mixed and served beverages efficiently during high-volume periods.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
Nightowl Convience
09.2022 - 05.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline operational workflows, improving response times.
- Trained new staff on customer service protocols and system navigation for improved performance.
- Maintained high stock levels.
- Authorised fuel pumps when safe to do so.
- General cleaning duties of the shop.
Customer Service Representative
Coles Express
05.2021 - 08.2022
- Trained new staff on customer service protocols and system navigation for improved performance.
- Conducted regular inventory checks to maintain stock levels, preventing shortages during peak hours.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained the store cleanliness.
Personal Carer
Narrogin Cottage Homes
02.2019 - 12.2019
- Provided compassionate support to clients in daily living activities, enhancing overall quality of life.
- Assisted clients with personal hygiene, grooming, and medication management to ensure safety and well-being.
- Coordinated communication between healthcare professionals and family members to facilitate effective care delivery.
- Advocated for client rights and preferences within health care settings, promoting dignity and respect in care services.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
Bartender
New Cornwall Hotel
02.2017 - 08.2019
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Managed cash register operations, handling transactions accurately and responsibly.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Personal Carer
Residency By Dillons Narrogin
02.2011 - 09.2018
- Trained new staff on best practices for client interaction and emergency response protocols.
- Monitored client progress, documenting observations to inform adjustments in care strategies.
- Led initiative to improve client engagement through recreational activities, fostering social interaction and mental stimulation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Collie Senior High School
Collie, WA11.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Calm under pressure
- Highly reliable
- Responsible alcohol service
- Payment processing
Certification
Responsible service for alcohol
Responsible service for gaming
References
Aaron Silcock
Nightowl Convience Store Manager
0403 261 443
Ryan Carmichael
Hollywood Showgirls Assistant Manager
0431 443 732
Timeline
Glassy
Hollywood Showgirls
06.2024 - Current
Bartender
Hollywood Showgirls
06.2024 - Current
Customer Service Representative
Nightowl Convience
09.2022 - 05.2024
Customer Service Representative
Coles Express
05.2021 - 08.2022
Personal Carer
Narrogin Cottage Homes
02.2019 - 12.2019
Bartender
New Cornwall Hotel
02.2017 - 08.2019
Personal Carer
Residency By Dillons Narrogin
02.2011 - 09.2018
High School Diploma -
Collie Senior High School
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