Summary
Overview
Work History
Skills
Attributes And Qualifications
Certification
Timeline
Generic

Dylan Gleeson

Kedron,Australia

Summary

Dynamic professional with extensive experience in crowd control and customer service, notably with Black Night Consulting. Proven ability in conflict resolution and safety compliance, ensuring secure environments. Skilled in stock management and equipment maintenance, consistently achieving high standards in quality assurance and client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cleaner (Part Time)

Clean Living
Brisbane
06.2024 - 09.2024
  • Bond Cleans
  • Dusting lights, fans and fixtures
  • Remove cobwebs from ceilings and other areas
  • Clean cabinets, drawers, wardrobes shelves, walls and doors
  • Vacuum, mop and sweep
  • Sanitize touchpoints i.e. Switchboards, handles, knobs, etc.
  • Clean windows and mirrors
  • Empty trash
  • Yard Maintenance
  • Trimming bushes, hedges and tree branches
  • Cleaning gutters and rubbish around yard
  • Mowing lawns

Unarmed Guard (Casual)

Black Night Consulting
Melbourne
04.2022 - 03.2023
  • Crowd Controller
  • Gentlemen’s Clubs (Spearmint Rhino, Centrefold Lounge and The Men’s Gallery)
  • Bars/Pubs/Night clubs (The Village, The Bottom End, VOID, Electric, Revolver, Circus Bar, Wink Wink, The Osborne, and The Secret Garden)
  • Other Venues (Billboards and Trak)

Unarmed Guard (Casual)

PARADYME Security & NSA (National Security Australia)
Melbourne inner and outer
11.2020 - 11.2022
  • Crowd Controller
  • Theatre (Karralyka)
  • Raves (Rubix and The Third Day)
  • Restaurants (Ichi ni Na Na)
  • Aquatic Centres (Aqua Hub and Aqua Nation)
  • Bars/Pubs/Nightclubs (Glamorama, New Guernica, Sircuit, daHa, Miscellanea, The Fitzroy Beer Garden, The Love Dove, The Lame Duck, The Laurel Hotel, Heartbreaker, George Lounge, The Kilburn, and Grace Darling)
  • Festivals/Concerts (420Famfest, Picnic-Electronic, The Grapevine, Concert Paradigm and Urbn Surf)
  • Other Venues (Stay Gold)

Unarmed Guard (Casual)

IPS (Integrated Protective Services)
Melbourne inner and outer
10.2019 - 03.2022
  • Crowd Controller
  • Supermarkets (Woolworths, Big W and Coles)
  • Bottle shops (BWS and Dan Murphy’s)
  • Hospitals (Maroondah, Angliss, and Box Hill)
  • Banks (HSBC)
  • Centre security (Casey Central)
  • Centrelink (Centrelink’s across Melbourne eastern regions)
  • Bars/Pubs/Night clubs (The Irish, The Precinct, Tyranny of Distance and Big Mouth)
  • Festivals/Concerts (Sundown Festival and By the Sea Fest)

Outbound Salesperson (Full time)

Countrywide Austral
Central Melbourne
02.2019 - 05.2019
  • Making outbound calls and working towards KPI’s
  • Utilizing Carmaclowd technology
  • Knowledgeable across a wide variety of services such as.
  • “AiPol” (State, Customs and Federal Police)
  • “Soldier-On” (ADF)
  • “Phoenix” (SES)
  • “Street-smart” (NYW & PCYC)
  • Extensive knowledge of Ambulance Victoria and client’s individual businesses, exc.
  • Adhere to compliance requirements, company PPs.
  • Maintain healthy and professional relationships with clients and ensure they are happy.

Machine Operator (Full time)

Home Leisure Manufacturing
Mulgrave
08.2018 - 02.2019
  • Operating heavy machinery
  • Moving heavy loads from end to end of the factory floor.
  • Following of directions along with adhering to OH&S
  • Manual handling and heavy lifting
  • Putting parts together to make one product as well as cutting off extra unnecessary parts safely.
  • Labelling the products along with organizing them, rapping them, and stocking them

Call Centre Operator (Full time)

Oracle CMS
West Melbourne
02.2018 - 03.2018
  • Answering and, transferring inbound calls
  • Utilising “Cydesk” and “CallScripter” technology
  • Taking payments, lodge pick-ups, taking complaints, escalating issues, when necessary, customer registration and assisting customers with a wide variety of enquires.
  • Knowledgeable across a wide variety of services such as council services (roads, rates, and maintenance), security call outs, personal and business paging services, LPA, Coles Myer Group, exc.
  • Adhere to compliance requirements.
  • Handle irate customers and resolve sensitive issues.
  • Build relationships with customers and ensure they have a positive experience.

General Hand (Casual)

Group 1 Staffing
Melbourne
11.2017 - 01.2018
  • Assist with the set up and pack down of temporary flooring for events and concerts within stadiums and arenas.
  • Following of directions
  • Adhering to OH&S
  • Manual handling and labor

Stock Controller (Casual)

Creative Branding Solutions
Mitcham
08.2016 - 09.2016
  • Moving stock using automatic forklift
  • Receiving and preparing stock for deliveries
  • Pick packing according to specifications and delivery location.

Butcher Assistant (Casual)

Leo’s Fine Food & Wine
Hartwell
10.2014 - 02.2015
  • Customer service and assistance
  • Receiving orders and upholding stock control procedures
  • Use of automatic meat wrapping machines
  • Pricing and identification of meat cuts
  • Stock rotation, control and invoice receiving.
  • Achieving sales through product knowledge

Customer Service Assistant (Casual)

MAXI Foods/SIMS Supa IGA
Blackburn North
04.2011 - 12.2014
  • Customer service and assistance
  • Upholding safe food handling practices
  • Use of meat cutting and wrapping machinery
  • Stock control through stock rotation as well as invoice receiving.
  • Upselling along with product knowledge where and when appropriate

Kitchen Hand (Part time)

Georges Restaurant
Camberwell
11.2016
  • Prepping of food
  • Following of directions
  • Maintaining safe food handling practices
  • Cleaning and maintenance of equipment

Skills

  • Equipment maintenance
  • Safety compliance
  • Stock management
  • Customer service
  • Crowd control
  • Conflict resolution
  • Quality assurance

Attributes And Qualifications

  • Honest and Dependable
  • Proficient in managing tense situations with diplomacy and restraint ensuring peaceful outcomes for all involved.
  • Ability to build strong professional relationships with individuals
  • Skilled in deescalating conflicts with tact and care, promoting harmony for all parties
  • Experience in conducting safety procedures in compliance with OH&S and security codes such as planning & conducting evacuations and lock downs
  • Punctual, reliable, and strong work ethic

Certification

  • RSA

Timeline

Cleaner (Part Time)

Clean Living
06.2024 - 09.2024

Unarmed Guard (Casual)

Black Night Consulting
04.2022 - 03.2023

Unarmed Guard (Casual)

PARADYME Security & NSA (National Security Australia)
11.2020 - 11.2022

Unarmed Guard (Casual)

IPS (Integrated Protective Services)
10.2019 - 03.2022

Outbound Salesperson (Full time)

Countrywide Austral
02.2019 - 05.2019

Machine Operator (Full time)

Home Leisure Manufacturing
08.2018 - 02.2019

Call Centre Operator (Full time)

Oracle CMS
02.2018 - 03.2018

General Hand (Casual)

Group 1 Staffing
11.2017 - 01.2018

Kitchen Hand (Part time)

Georges Restaurant
11.2016

Stock Controller (Casual)

Creative Branding Solutions
08.2016 - 09.2016

Butcher Assistant (Casual)

Leo’s Fine Food & Wine
10.2014 - 02.2015

Customer Service Assistant (Casual)

MAXI Foods/SIMS Supa IGA
04.2011 - 12.2014

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Dylan Gleeson