Dylan Koutts
Forster,NSW
Summary
I am looking to pursue a new career and learn new hands on skills, i do have some experience working on light vehicles as well.
Overview
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Store Manager
Lakeside Takeaway
Forster, Nsw
01.2025 - Current
- Managed daily operations of a retail store, ensuring efficient workflow and customer satisfaction.
- Supervised staff, providing training and guidance on sales techniques and customer service.
- Developed merchandising strategies to enhance product visibility and appeal in-store.
- Implemented promotional campaigns to drive sales and increase foot traffic to the store.
- Conducted performance evaluations for team members, fostering a collaborative work environment.
- Resolved customer complaints promptly, maintaining a positive shopping experience for all visitors.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Store Manager
Just seconds and collectables
Forster , Nsw
03.2019 - 12.2025
- Managed daily operations of retail store, ensuring efficient workflow and customer satisfaction.
- Supervised staff, providing training and guidance on sales techniques and customer service.
- Developed merchandising strategies to enhance product visibility and appeal in-store.
- Coordinated inventory management, tracking stock levels and ordering supplies as needed.
- Resolved customer complaints promptly, maintaining a positive shopping experience for all visitors.
- Analyzed sales data to identify trends and adjust strategies for improved business performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Store Team Member
Woolworths
Forster , Nsw
02.2020 - 07.2023
- Assisted customers with product selection and inquiries.
- Provided product knowledge to customers and answered inquiries.
- Operated cash register and processed customer transactions.
- Operated cash register to process sales transactions.
- Handled customer returns and resolved complaints effectively.
- Maintained clean and organized merchandise displays.
- Restocked shelves and ensured inventory accuracy.
- Assisted in stocking shelves with merchandise.
- Supported promotional events by setting up displays and signage.
- Collaborated with team members to enhance store operations.
- Trained new team members on store policies and procedures.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Recommended, selected and located merchandise based on customer desires.
Crew Trainer
Macdonalds
Forster , Nsw
10.2014 - 05.2021
- Trained new crew members on food preparation and safety procedures.
- Guided team in maintaining high standards of service during peak hours.
- Oversaw daily operations to ensure compliance with health regulations.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Ensured that all safety protocols were followed during training sessions.
Store Team Member
Kmart
Forster , NSW
01.2019 - 07.2020
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection and inquiries.
- Provided product knowledge to customers and answered inquiries.
- Operated cash register and processed customer transactions.
- Maintained clean and organized merchandise displays.
- Restocked shelves and ensured inventory accuracy.
- Organized and maintained store displays.
- Supported promotional events by setting up displays and signage.
- Trained new team members on store policies and procedures.
Education
AUR20712 - CERTIFICATE II IN AUTOMOTIVE VOCATIONAL PREPARATIO
Tafe Nsw
Taree, Nsw 01.2016 - 12.2017
Tuncurry High School
Tuncurry , NSWSkills
- Inventory management
- Visual merchandising
- Cash handling
- Sales strategy development
- Employee training
- Communication strategies
- Leadership development
- Employee supervision
- Opening and closing procedures
- Budgeting and cost control
- Problem-solving
Certification
- Whitecard 2016
References
References available upon request.
Timeline
Store Manager
Lakeside Takeaway
01.2025 - Current
Store Team Member
Woolworths
02.2020 - 07.2023
Store Manager
Just seconds and collectables
03.2019 - 12.2025
Store Team Member
Kmart
01.2019 - 07.2020
AUR20712 - CERTIFICATE II IN AUTOMOTIVE VOCATIONAL PREPARATIO
Tafe Nsw
01.2016 - 12.2017
Crew Trainer
Macdonalds
10.2014 - 05.2021
Tuncurry High School