Dylan McMile

• Closed out cash register and prepared cashier report at close.
• Maximised customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organised to meet expected demands.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Motivated staff to perform at peak efficiency and quality.

Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 70% improvement over prior onboarding process

• Served high customer volumes during special events, nights, and weekends.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.

• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Transported merchandise pallets to move in warehouse.

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings