Dylan Pleban
Moonee Ponds,VIC
Summary
A young, hardworking individual who has multiple years of experience working in fast-paced, customer-oriented environments and who knows what it takes to provide outstanding customer service through effective oral and written communication.
A dependable worker who is available regularly, and is dedicated to providing a friendly and comprehensive experience to customers and colleagues.
Through years of experience in retail and stock-take, can complete computer tasks readily and am open to learning new skills every day
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
The Valley Cellar Door
05.2023 - Current
- Maintained customer satisfaction by providing excellent service through effective time management when crafting drinks and listening to customers to ensure their order is made correctly
- Reduced wait times for drinks by efficiently managing the bar area and prioritising orders
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Worked efficiently under a high-stress environment when the venue becomes increasingly busy
Retail Sales Assistant
The Happy Apple
09.2019 - 11.2023
- Provided excellent customer service through effective communication and high attention to detail with customers and colleagues
- Assisted in inventory management and completing tasks on work computers, ensuring accurate stock levels for optimal sales performance
- Warmly greeted customers in the store and answered any queries they had with products
- Participated in weekly team meetings to help maintain a streamlined business
- Made casual small talk with customers to provide a warm and positive environment in store
Education
Bachelor of Science - Biochemistry And Molecular Biology
The University of Melbourne
Parkville, VIC11.2025
VCE Year 12 -
Penleigh And Essendon Grammar School
Keilor, VIC11.2022
Skills
- Effective customer service skills
- Excellent time management
- High problem-solving ability
- Positive attitude towards colleagues and customers
- High drive and self-motivation
- Punctuality
- Adaptability to different circumstances in the workplace
Certification
- Working with Children Check
- First Aid Certificate
Timeline
Bartender
The Valley Cellar Door
05.2023 - Current
Retail Sales Assistant
The Happy Apple
09.2019 - 11.2023
Bachelor of Science - Biochemistry And Molecular Biology
The University of Melbourne
VCE Year 12 -
Penleigh And Essendon Grammar School
- Working with Children Check
- First Aid Certificate
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