Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Dylan Turner

Salisbury ,QLD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Region Manager - Stores and Representatives

Wattyl (Hempel) Australia
North Brisbane & Sunshine Coast, Australia
04.2022 - Current
  • Trained personnel in proper safety practices and conducted safety orientations for new employees.
  • Monitored compliance with applicable regulations regarding safety reporting processes, procedures, and timelines.
  • Reviewed P&L statements to ensure that accurate profit ratio and cost percentage milestones were being met.
  • Set performance metrics and goals for customer service, customer retention, and P&L.
  • Created and executed plans for customer acquisition, retention and growth.
  • Oversaw the implementation of new stores and acquisitions
  • Managed stocktakes and inventory control across multiple medium-sized warehouses, including dangerous goods.

Store Manager

Wattyl
Fortitude Valley, QLD
11.2019 - 04.2022
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Analysed historical data, identified patterns, and created statistical forecasts of future sales performance.
  • Identified training needs within the team and arranged appropriate training sessions.
  • Reviewed financial statements including P&L statements to ensure budget targets were met.
  • Participated in safety training sessions to ensure compliance with safety regulations.

Club Coach - Trainee Instructor

Queensland Rifle Association
Belmont, Brisbane, Australia
01.2018 - Current
  • Club coach and undergoing Range Officer Cert
  • Facilitate the Give It A Shot programs.

Assistant Store Manager

Kathmandu
Mt Gravatt, Brisbane, Australia
11.2017 - 11.2019
  • Administer all visual merchandise prospects of store and ensure excellent customer satisfaction through various company's visual merchandising programs and directives
  • Supervise daily store operation and ensure achievement of all productivity and sales target and recommend solutions to enhance store's profit
  • Provide excellent customer service and assist departments in store image and merchandise presentation to achieve all company objectives.

Business Specialist - Assistant Store Manager

Vodafone Hutchinson Australia
Brisbane CBD, Australia
11.2015 - 11.2017
  • Focus on B2B connections and gaining market share
  • B2B sales and support - Top 1% of sales for 2016
  • Recruit & train mostly junior sale team
  • Assisted with faults, repairs and technical issues.

Skills

  • Resourcefulness
  • Data-driven decision-making
  • Sales management
  • Business Development
  • Strategic Planning
  • Revenue Forecasting
  • Budget Management
  • Cost Control
  • Operations Management
  • Staff Training and Development
  • Process Improvement

Hobbies and Interests

  • 70's F Trucks. Work on my F100 and F350
  • Broncos games with kids
  • Riflery at Belmont
  • Technology & gaming

Timeline

Region Manager - Stores and Representatives

Wattyl (Hempel) Australia
04.2022 - Current

Store Manager

Wattyl
11.2019 - 04.2022

Club Coach - Trainee Instructor

Queensland Rifle Association
01.2018 - Current

Assistant Store Manager

Kathmandu
11.2017 - 11.2019

Business Specialist - Assistant Store Manager

Vodafone Hutchinson Australia
11.2015 - 11.2017

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Dylan Turner