Dylan Dominic Francis
Clyde North,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Origin Energy
04.2022 - Current
- Investigating vacant sites and unauthorised usage
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Dealing with Body cooperate, strata and real estate agents
- Speaking to network distributors and internal department to identify relevant information to locate customer details
- Revenue protection for company in closing or setup accounts with unauthorised usage.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Collaborated with cross-functional teams to integrate energy efficiency measures into building design, construction, and operations processes.
- Offered detailed fact-finding, research and analysis on energy industry topics to support senior consulting staff and experts across multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analysed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Worked well in a team setting, providing support and guidance.
Sales Specialist
Intervention, AGL
08.2012 - 04.2014
- Supporting existing and new customers and looking after their energy needs
- Offering value add services to existing and new customers
- Retaining existing customers and adding new customers
- Looking after customer complaints
- Gathering information about Origin energy’s customers through SAP, creating quotes and applying discounts on existing accounts
- Negotiating with customers and proposing best available offers from the company
- Ensure weekly KPIs are achieved.
Sales and broadband specialist
10.2017 - 03.2022
- Acquiring new customer retaining existing customer
- New connection for residential house
- Organise energy and broadband bundles for house
04.2016 - 09.2017
- Solar and Home products
- Sales of new solar panels and battery
- And assisting customer with energy saving products and solutions
- Handling complaints
- Selling battery products
Inbound sales
01.2015 - 03.2016
- Looking after new and existing customers , handling customer complaints , collecting debt and sales of electricity and gas
Customer Care
05.2014 - 12.2014
CPM Asia Pacific, AGL
08.2010 - 05.2014
Residential
Acquisition, AGL
06.2011 - 07.2012
Residential cross sale
AGL
01.2011 - 05.2011
Residential Intervention, AGL
08.2010 - 12.2010
Education
Certificate III in Customer Contact -
Knowledge Space
2015
Diploma - Horticulture
Holmesglen TAFE
2009
Certificate III in Horticulture -
Holmesglen TAFE
2008
Skills
- Communication and interpersonal skills
- Proven knowledge of sales technique (Acquisition,
- Retention, and Cross sale)
- Proficient in difficult customer handling techniques
- Quick logical thinking and decision making
- I have developed sharp business acumen over past few years by both theoretical and practical experience in the genre of Marketing I therefore possess the required organizational skills to help manage the team and support fellow consultants at all levels
- Problem solving and objection handling Computer skills
- Microsoft Office Package
- Software : SAP,MSAT, MIRN database, MDH, Khub ,RP Data, Near map, Excel, Sap ISU , MDM and probe
- Teamwork skills
- Served as a mentor and conducted peer review for new starters
- Customer Inquiries
Certification
Linkedin Learning Human Skills for Managers Professional Certificate.
Timeline
Case Manager
Origin Energy
04.2022 - Current
Sales and broadband specialist
10.2017 - 03.2022
04.2016 - 09.2017
Inbound sales
01.2015 - 03.2016
Customer Care
05.2014 - 12.2014
Sales Specialist
Intervention, AGL
08.2012 - 04.2014
Residential
Acquisition, AGL
06.2011 - 07.2012
Residential cross sale
AGL
01.2011 - 05.2011
CPM Asia Pacific, AGL
08.2010 - 05.2014
Residential Intervention, AGL
08.2010 - 12.2010
Certificate III in Customer Contact -
Knowledge Space
Diploma - Horticulture
Holmesglen TAFE
Certificate III in Horticulture -
Holmesglen TAFE
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