Dyson Russell

· Effectively and efficiently managing all store operations

· Meeting, exceeding, and reporting on all key company metrics and performance indicators

· Training and motivating team, and setting a positive team culture

· Formulating cost and time effective rosters based on sales forecasts and budget requirements

· Building strong relationships with team and customers

· Handling complaints and offering appropriate and fair resolutions (customers and team)

· Using a strength-based approach for developing team member skills

· Store recruitment – conducting job interviews and hiring processes

· Conducting and participating in performance reviews and appraisals

· Working with HR to manage and resolve issues such as code of conduct breaches, injuries, safety etc.

Highlights

· Receiving the award for the best individual safety implementation of all stores in Vic/Tas, including in relation to the mental health and wellbeing of their team (2018)

· Overseeing the successful implementation of the company restructure in 2019

· Being transitioned to a new store midway through 2021 for the purpose of redeveloping the team culture and working environment

· Achieving the best KPI in the Eastern group for measurement of the rostering restructure in 2023

· Achieving the highest departmental response for team satisfaction in Voice of Team surveys 2019-2023.

Mental Health Officer Role:

· Being available for all team for discussion of a broad range of issues

· Providing a safe space for team to discuss concerns or worries

· Regularly meeting with individual team members to provide support and care

· Working with team to establish effective resolutions and individual care plans

St Pius X Teacher’s Aid

· Working with students with various challenges and disabilities

· Assisting with student development in areas such as reading and writing

· Program organisation and assistance

· Managing student behaviour and recording case notes

Marcellin College

· Assisting with the running of programs for students in counselling

· Offering support and mentoring

· Contributing to designing individually tailored plans for each student

Kids Off the Kerb

· Providing supervision for work for the doll projects

· Teaching people the skills to gain employment

· Providing information to people in relation to support networks and structures

· Completing progress reports

· Recommending upskilling and training opportunities

· Conducting and contributing to the planning of group activities for participant upskilling

· Holding one on one and group coaching sessions related to skills such as resume creation, job interview performance, and job application

· Assisting participants in areas such as trauma, disability, and socio-economic disadvantage

Banyule City Council

· Writing for multiple councillors, including facts sheets, campaign material, and local paper articles

· Disseminating community information

· Providing information in relation to council services

· Campaign management and advocating

· Attending and assisting with the operation of various and wide-ranging council and community events

Headspace (Placement)

· Completing intake processes

· Undertaking psychosocial assessments

· Engaging with other service providers about referral options

· Maintaining accurate case noting

· Participating in clinical review and allocations meetings

· Participating in community engagement and youth work activities, and providing case management practice