DEWAN KHAN
Sydney,NSW
Summary
Hardworking Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts with professional demeanor. Able to ensure compliance of SOPs set by the company to keep screening process in line with standards. successful at performing processes and surveilling operations to accurately assess safety and reliability. Reduced security incidents through expert use of X-ray equipment and other screening technology. Able to mentor new staffs. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Vigilant Transportation Security Officer with 12 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Overview
15
15
years of professional experience
Work History
Aviation Screening Officer-Duty Shift Supervisor
SNP Security (Certis Security Australia)
Mascot (Sydney Airport), NSW
05.2010 - Current
- Monitored and conducted passenger screening by providing great customer service skills.
- To ensure compliance of all SOPs set by company.
- Writing incident report in case of incident and submission of the same to supervisor.
- Calibrate all screening equipment before start of the shift.
- Operated radio communication devices to coordinate with security personnel throughout facility.
- Watched each individual to assess demeanour and look for suspicious behaviour.
- Used x-ray scanners to check items for signs of unauthorized materials.
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
- Designed action plans to respond to emergency situations.
- Enforced security regulations and calmly manage people traffics.
- Effectively use of body language to communicate with the non English speaking passengers.
- Responds to questions and requests for information from the passengers.
- Help special need passengers when needed.
- Directed passengers clearly for quick movement through security screening process.
- Upheld strong customer service standards while completing screenings.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
Security Officer
DELTA security
Sydney, Nsw
02.2010 - 04.2010
- Monitored and secured building entrances.
- Investigated suspected incidents of external fraud, employee theft and embezzlement.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Security Officer
Tricorp security
Sydney, Nsw
01.2009 - 01.2010
- Monitored all security cameras and fire, building and alarm systems.
- Patrolled building premises to ensure safety of employees and visitors.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Responded to emergency situations immediately to minimize risk and injury.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
Customer Service
GARFISH Restaurants
Sydney, Nsw
08.2006 - 12.2008
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Communicated with customers about special offerings.
- Answered phone calls per to answer customer questions.
Education
Certificate IV - Training And Assessment
TAFE NSW
Bankstown, NSW12.2021
Certificate IV - Local Government-Regulatory Service
TAFE NSW
Armidale, NSW11.2021
CERTIFICATE IV - CUSTOMER Service /CUSTOMER CONTACT
STRIVE Australia Sydney
Sydney, Australia03.2012
CERTIFICATE III - HOSPITALITY MANAGEMENT
Illawara Business College
Bankstown02.2009
Advanced DIPLOMA - INFORMATION TECHNOLOGY(NETWORKING)
Australian Institute of Commerce & Language(AICL)
SYDNEY11.2008
Bachelor of Science - COMPUTER SCINCE
BRAC UNIVERSITY
BANGLADESH06.2006
Skills
- Security screenings
- Manage flow of the passengers
- Cert IV in customer contact
- First Aid certificate
- Security License Holder
- Safety conscious
- Enthusiastic
- Self Motivated
- Eye on details
- Supervisory role experience
- Knowledge of supervisory concepts
- Aviation regulations knowledge
- Shift end procedures
Accomplishments
- Adjudged top performer through out my carrier in company's annual appraisal cycle.
- Received an awards from the company for best customer service.
- Received Recognition safety Award from Sydney Airport.
Timeline
Aviation Screening Officer-Duty Shift Supervisor
SNP Security (Certis Security Australia)
05.2010 - Current
Security Officer
DELTA security
02.2010 - 04.2010
Security Officer
Tricorp security
01.2009 - 01.2010
Customer Service
GARFISH Restaurants
08.2006 - 12.2008
Certificate IV - Training And Assessment
TAFE NSW
Certificate IV - Local Government-Regulatory Service
TAFE NSW
CERTIFICATE IV - CUSTOMER Service /CUSTOMER CONTACT
STRIVE Australia Sydney
CERTIFICATE III - HOSPITALITY MANAGEMENT
Illawara Business College
Advanced DIPLOMA - INFORMATION TECHNOLOGY(NETWORKING)
Australian Institute of Commerce & Language(AICL)
Bachelor of Science - COMPUTER SCINCE
BRAC UNIVERSITY