Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DEWAN KHAN

Sydney,NSW

Summary

Hardworking Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts with professional demeanor. Able to ensure compliance of SOPs set by the company to keep screening process in line with standards. successful at performing processes and surveilling operations to accurately assess safety and reliability. Reduced security incidents through expert use of X-ray equipment and other screening technology. Able to mentor new staffs. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Vigilant Transportation Security Officer with 12 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.

Overview

15
15
years of professional experience

Work History

Aviation Screening Officer-Duty Shift Supervisor

SNP Security (Certis Security Australia)
Mascot (Sydney Airport), NSW
05.2010 - Current
  • Monitored and conducted passenger screening by providing great customer service skills.
  • To ensure compliance of all SOPs set by company.
  • Writing incident report in case of incident and submission of the same to supervisor.
  • Calibrate all screening equipment before start of the shift.
  • Operated radio communication devices to coordinate with security personnel throughout facility.
  • Watched each individual to assess demeanour and look for suspicious behaviour.
  • Used x-ray scanners to check items for signs of unauthorized materials.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
  • Designed action plans to respond to emergency situations.
  • Enforced security regulations and calmly manage people traffics.
  • Effectively use of body language to communicate with the non English speaking passengers.
  • Responds to questions and requests for information from the passengers.
  • Help special need passengers when needed.
  • Directed passengers clearly for quick movement through security screening process.
  • Upheld strong customer service standards while completing screenings.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.

Security Officer

DELTA security
Sydney, Nsw
02.2010 - 04.2010
  • Monitored and secured building entrances.
  • Investigated suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.

Security Officer

Tricorp security
Sydney, Nsw
01.2009 - 01.2010
  • Monitored all security cameras and fire, building and alarm systems.
  • Patrolled building premises to ensure safety of employees and visitors.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Responded to emergency situations immediately to minimize risk and injury.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.

Customer Service

GARFISH Restaurants
Sydney, Nsw
08.2006 - 12.2008
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Communicated with customers about special offerings.
  • Answered phone calls per to answer customer questions.

Education

Certificate IV - Training And Assessment

TAFE NSW
Bankstown, NSW
12.2021

Certificate IV - Local Government-Regulatory Service

TAFE NSW
Armidale, NSW
11.2021

CERTIFICATE IV - CUSTOMER Service /CUSTOMER CONTACT

STRIVE Australia Sydney
Sydney, Australia
03.2012

CERTIFICATE III - HOSPITALITY MANAGEMENT

Illawara Business College
Bankstown
02.2009

Advanced DIPLOMA - INFORMATION TECHNOLOGY(NETWORKING)

Australian Institute of Commerce & Language(AICL)
SYDNEY
11.2008

Bachelor of Science - COMPUTER SCINCE

BRAC UNIVERSITY
BANGLADESH
06.2006

Skills

  • Security screenings
  • Manage flow of the passengers
  • Cert IV in customer contact
  • First Aid certificate
  • Security License Holder
  • Safety conscious
  • Enthusiastic
  • Self Motivated
  • Eye on details
  • Supervisory role experience
  • Knowledge of supervisory concepts
  • Aviation regulations knowledge
  • Shift end procedures

Accomplishments

  • Adjudged top performer through out my carrier in company's annual appraisal cycle.
  • Received an awards from the company for best customer service.
  • Received Recognition safety Award from Sydney Airport.

Timeline

Aviation Screening Officer-Duty Shift Supervisor

SNP Security (Certis Security Australia)
05.2010 - Current

Security Officer

DELTA security
02.2010 - 04.2010

Security Officer

Tricorp security
01.2009 - 01.2010

Customer Service

GARFISH Restaurants
08.2006 - 12.2008

Certificate IV - Training And Assessment

TAFE NSW

Certificate IV - Local Government-Regulatory Service

TAFE NSW

CERTIFICATE IV - CUSTOMER Service /CUSTOMER CONTACT

STRIVE Australia Sydney

CERTIFICATE III - HOSPITALITY MANAGEMENT

Illawara Business College

Advanced DIPLOMA - INFORMATION TECHNOLOGY(NETWORKING)

Australian Institute of Commerce & Language(AICL)

Bachelor of Science - COMPUTER SCINCE

BRAC UNIVERSITY
DEWAN KHAN