Nicola Toi-Niwa

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

• 2024, Conducted root cause analysis to determine why KPI's were not being met and implemented strategies such as continuous check-ins and recognising achievements.
• 2023, Delivered data-driven insights and strategic recommendations that led to the acquisition of new software company-wide, significantly enhancing operational efficiency.
• 2022, Identified tasks which were handled by administrators but could be managed by Drivers freeing up administrators to focus on higher-value activities.
• 2020, Provided Covid-19 advice and solutions to a large volume of state residents. Handling customer complaints with sympathy and care.
• 2017-2019, Assisted in doubling the organisations revenue in their 2 year of operations using efficient project co-ordination.
• 2016, Exceeded sale KPI's using confident and convincing language to close deals.
• 2015, Provided internal support to a large number of staff keeping the day-to-day operations of the office running smoothly.
• 2015, Supported end-to-end supply chain process, ensuring timely and accurate delivery of goods.
• 2012-2014, Enhanced enrollment rates year after year by streamlining processes.
• 2008-2012, Worked through high school, showing resilience and handling challenges well.

Full working rights

Australian tax resident for tax purposes

• Spirituality
• Keeping active
• Preparing for marathons
• Upskilling - currently doing a short course in Influential Communication

• Citizenship: NZ Born Citizen
• Gender: She/Her
• Visa Status: 444 Special Category Visa (SCV)