Amir Khan
Sydney,Australia
Summary
Seasoned Professional with over 15 years of experience in Agile Service delivery, Change Management & Service Management with expertise in IT Infrastructure Management
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Westpac Group
Sydney, Australia
08.2021 - 08.2024
- Financials tracking and management for AHT Project
- Risk identification and mitigation planning
- Review efforts and negotiate commercials with application teams
- Secure SBD certification for the projects
- Secure IM Certification for the projects
- Secure Ogate sign-off for the projects
- Create IRCs and securing approvals from Heads of business’
- TEP management & cost tracking until project closure
- PMO Liaison
- Project / Stories prioritization
- Timely delivery of agreed Project scope
- Upstream and Downstream engagements and effort negotiations
- Stakeholder & Business engagement for initiation and timely execution of the projects
- Change management & communication with business stakeholders
- Engagement with Business owners and communications
- Security engagement and compliance tracking
- Securing project closure signoffs
- Infra tracking & decommissioning
Senior Change Manager
Westpac Group
Sydney, Australia
08.2020 - 08.2021
- Lead Program Change function and track performance
- Enabling change management process for Application Hosting Transformation program
- Custodian of change management framework and guidelines for the program
- Training Project team on Service Now tool
- User Access Management for Change module
- Track and chase change closures for change hygiene maintenance
- Own the change naming standard document for the program
- Auditing change records for change hygiene and process adherence & readiness
- Driving adherence to change standardization guidelines
- Representing program level changes at Change Approver & Domain approver groups
- Representing program level changes at ECABs
- Representing program level High risk / Significant changes at Infrastructure & Operations Change review board
- Performing weekly change Collision Assessments for smooth implementation of program level changes
- Report and track significant / High risk changes to the management
- Report, Track and Control Expedited changes raised for the program
- Contribute to migration planning meeting to represent change function
Service & Program Delivery Manager
5G Networks
Sydney, Australia
12.2018 - 04.2020
- Managing private Cloud hosting & Network services for multiple large clients
- Agile Project Management for key IT Initiatives
- Operations Management
- Change Management & communication
- Business Requirement gathering & securing sign-off
- Stakeholder Engagement
- Communications Management
Project & Change Manager
Lendlease
Sydney, Australia
07.2018 - 12.2018
- This role involved transition of critical business processes using bespoke case management solution Base)))
- Change planning, review & CAB representation
- Change implementation plan reviews
- Incident & Problem Management
- Detailed in-flight project planning with Critical path mapping & integration of multiple project plans for accurate scheduling
- PMO Liaison
- Requirement gathering and dependency mapping
- Governance meeting planning and conduct
- Planning & managing steering committee meetings
Change / Release & Service Delivery Manager
AMP Financials
Sydney, Australia
08.2017 - 07.2018
- Change Management & representation
- CAB presentations
- Change Prioritization & Change calendar management
- Change compliance reviews
- Change reviews & approvals
- Stakeholder engagement
- Enterprise Release Management
- Weekly / Monthly performance & governance reviews
Service Delivery Manager
Wipro Limited
Sydney, Australia
05.2016 - 08.2017
- The program included service transition & transformation of client’s Legacy Network Infrastructure into Network As-A-Service Model called ‘Site in a Box’
- Service Level Management
- Incident Management
- Problem Management
- Stakeholder Management
- Escalations Management
- MIS Dashboard creation
- Weekly / Monthly performance & governance reviews
- Network uptime management
- Network equipment – stock & spares management
- Vendor Management for MPLS & Leased links delivery
- Setting up an offshore Network L1, L3 & L3 support desk for handling Major incident Management
Service Delivery Manager
Client-du Telecom
Dubai
01.2015 - 04.2016
- The program included service transition and Project management for client’s Customer Service Assurance (SFSA) function
- Defining Service Level & product quality assurance for end-user triple play services
- Setting up Service team for Incident Management as per ITIL v3 framework
- Setting up Field support cluster formation and management
- Team Management
- Weekly performance dashboard creation
- Escalation & communication matrix creation
- Client Escalation Management
- Process mapping, gap identification and process realignment
- Training need identification for the resources
Project Management
Zain Telecom
Kuwait
01.2014 - 12.2014
- A large program, with concurrent projects, involved upgrading and modernizing a Telecom service provider’s existing Network Infra
- Scope Management
- Identify project risk and create mitigation plans
- Cost & effort allocation and management
- Stakeholder mapping
- Scope and delivery timeline Management
- Risk identification and mitigation planning
- Vendor management
- Communication and Escalation Management
- Performance benchmarking of existing Network components
- Securing sign-off on Milestone completion documents
- Project closure acceptance
- Managed Service Delivery Model enablement
Project Manager
MTN Telecom
Uganda
09.2012 - 12.2013
- Delivered a project to migrate the Primary Data Center of MTN Telecom, to a Tier 2 facility within Kampala
- Supply and installation of structured cabling and racks for Data Center
- Team identification & onboarding in Kampala
- Stakeholder mapping for MTN
- Application dependency matrix creation
- Vendor onboarding for Physical movement of Servers
- Change Requests Representation & execution
- Migration sign-off from MTN
Service Delivery Manager
Vodafone India Limited
, India
07.2009 - 09.2012
Service Delivery Manager
Reliance Capital
Mumbai, India
01.2008 - 06.2009
Assistant Team Manager
Ameriprise
12.2005 - 01.2008
Education
Post Graduate Diploma -
Management Information Systems
Skills
- Project Management
- Program Stream Management
- Service Management
- Effective communication
- Stakeholder Engagement
- Program Financials Management
- Communications Management
- Client focused project delivery approach
- Risk identification & Management
Certification
- Scrum Master Certification
- Prince 2 Certification
- ITIL v3 Foundation Certification
- AWS Essentials
- Diploma in Network Centric Computing (GNIIT)
- Six Sigma Green Belt Trained
- Lean Six Sigma Trained
- PMP Trained
Accomplishments
- Project Management award for leading a Data core transformation project successfully.
- Managed migration of 55 applications from cloud platform to bank’s inhouse midrange platform.
- Managed Transition of Service Assurance Services of a large telecom operator in Dubai.
- Successful transition of large telecom operations across 22 circles.
Professional Highlights
- Domain expertise in Service Management, Project / Program Management, Service Transition Management & Change Management.
- Experience in Stakeholder management and business communications for building a collaborative working environment.
- Developed capabilities in complex security driven transformation projects.
- Highly capable understanding complex requirements and executing multiple projects.
- Experienced in understanding business & security needs and working within the guidelines to ensure timely delivery of projects.
- Significant experience in working on large transformational programs, securing & executing concurrent scopes of work.
- Proven track record in Program commercials management.
- Proven ability to apply a business-oriented approach transition / transformation project.
Timeline
Senior Project Manager
Westpac Group
08.2021 - 08.2024
Senior Change Manager
Westpac Group
08.2020 - 08.2021
Service & Program Delivery Manager
5G Networks
12.2018 - 04.2020
Project & Change Manager
Lendlease
07.2018 - 12.2018
Change / Release & Service Delivery Manager
AMP Financials
08.2017 - 07.2018
Service Delivery Manager
Wipro Limited
05.2016 - 08.2017
Service Delivery Manager
Client-du Telecom
01.2015 - 04.2016
Project Management
Zain Telecom
01.2014 - 12.2014
Project Manager
MTN Telecom
09.2012 - 12.2013
Service Delivery Manager
Vodafone India Limited
07.2009 - 09.2012
Service Delivery Manager
Reliance Capital
01.2008 - 06.2009
Assistant Team Manager
Ameriprise
12.2005 - 01.2008
Post Graduate Diploma -
Management Information Systems
- Scrum Master Certification
- Prince 2 Certification
- ITIL v3 Foundation Certification
- AWS Essentials
- Diploma in Network Centric Computing (GNIIT)
- Six Sigma Green Belt Trained
- Lean Six Sigma Trained
- PMP Trained