Summary
Overview
Work History
Education
Skills
hobbies
Timeline
Generic

Ebere Okoye

Tarneit,VIC

Summary

Seasoned customer service and administrative officer bringing over ten years of experience working with individuals across varying demographics to promote successful event management and collaborative social service delivery. As a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities, I have experience in service coordination and support. I am organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

12
12
years of professional experience

Work History

Community Support Worker

Annecto
01.2021 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.

Education Assistant

Anzuk Education
04.2018 - 01.2021
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Supervised students in common areas such as cafeteria, library and playground.

Administrative Officer

National Lottery Commission
05.2012 - 09.2017
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Certificate IV in Disability

ALACC Health College Australia
Melbourne, VIC
09.2019

Bachelor of Science - Sociology

Enugu State University Of Science And Technology
Enugu, Nigeria
12.2008

Skills

  • Behavioral support
  • Disability Awareness
  • Transportation Assistance
  • Individualized support
  • Client Advocacy
  • Community Outreach
  • Social integration
  • Data Entry and Reporting
  • Recreational Activities
  • Housing Assistance
  • Educational Guidance
  • Service planning

hobbies

* Meeting People

* Making new friends

* Reading books

* Travelling

* Outdoor activities

Timeline

Community Support Worker

Annecto
01.2021 - Current

Education Assistant

Anzuk Education
04.2018 - 01.2021

Administrative Officer

National Lottery Commission
05.2012 - 09.2017

Certificate IV in Disability

ALACC Health College Australia

Bachelor of Science - Sociology

Enugu State University Of Science And Technology

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Ebere Okoye