Eberechi Ebony Alozie
Sydney,NSW
Summary
Results-driven professional with a background in sales, customer service, and team leadership. Proven success as a Business Sales Consultant, consistently exceeding KPIs and effectively consulting with prospects to provide tailored HR and WHS solutions. Demonstrates strong leadership abilities as a Department Supervisor, managing a team of 50 at Bunnings Warehouse, overseeing team rostering, and ensuring seamless operations in the front service and online orders departments. Skilled in stock management and customer relations with prior experience as a Level 1 Pharmacy Assistant, and adept at maintaining high service standards in fast-paced environments. Proficient in Salesforce, Excel, and adaptable to various systems and processes to meet business objectives efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Supervisor
Bunnings Warehouse
09.2020 - Current
- Manage a team of over 50 employees, delegating tasks and holding each employee accountable for completing assignments.
- Assist with team rostering to ensure adequate staffing levels and coverage for peak periods.
- Provide ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Resolve customer complaints professionally, addressing concerns promptly and implementing improvements based on feedback.
- Collaborate with customer support, management, and other Bunnings locations to address online order issues and implement effective solutions.
- Provide customers with accurate product information by proactively learning about stock in designated areas.
- Demonstrate adaptability by taking on responsibilities across different departments to meet business needs.
- Maintain clean, organised workspaces for optimal functionality and employee safety.
Business Sales Consultant
Peninsula Group
07.2024 - 11.2024
- Successfully set appointments and maintained active communication with prospects through phone and email.
- Consistently met and exceeded daily KPIs, making over 100 outbound calls and achieving 1 hour and 30 minutes of talk time per day.
- Consulted with prospects to understand and advise on HR and WHS systems, ensuring tailored solutions to meet their needs.
- Utilised various systems, including Salesforce and Excel, for efficient lead management and reporting.
Level 1 Pharmacy Assistant
Chemist Warehouse
10.2019 - 10.2020
- Supervised a designated area of the store, managing stock orders and ensuring shelves were fully stocked and presentable at all times.
- Developed in-depth product knowledge to provide excellent customer service and assistance.
- Met company deadlines by efficiently completing tasks within set time frames.
- Coordinated with other branches to arrange stock movement between stores via phone and email.
Waitress
Rashays
03.2019 - 08.2019
- Delivered exceptional customer service by accommodating requests and maintaining professionalism in a fast-paced environment.
- Collaborated with team members to optimise task efficiency and service quality.
- Adhered to correct Food Handling procedures while providing food and drink service.
- Maintained cleanliness and presentation in the front-of-house area to uphold brand standards.
Education
Higher School Certificate -
James Meehan High School
09-2019
Skills
- Salesforce CRM & Lead Management
- Team Leadership & Staff Training
- Workplace safety
- Rostering & Workforce Planning
- Customer Experience & Conflict Resolution
- Stock & Inventory Management
- Strategic Communication & Problem Solving
Certification
- 2025 Provide cardiopulmonary resuscitation, Hero Hq
- 2023 Provide first aid, Hero Hq
- 2023 Operate as part of an emergency control organisation, Hero Hq
Timeline
Business Sales Consultant
Peninsula Group
07.2024 - 11.2024
Department Supervisor
Bunnings Warehouse
09.2020 - Current
Level 1 Pharmacy Assistant
Chemist Warehouse
10.2019 - 10.2020
Waitress
Rashays
03.2019 - 08.2019
Higher School Certificate -
James Meehan High School
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