Ebert Santos De Jesus
Cairns,QLD
Summary
Dynamic professional with a strong background in customer service at Laço Gaúcho Grill, excelling in multitasking and decision-making. Proven ability to enhance guest satisfaction through exceptional service and safe food handling practices. Recognized for fostering teamwork and maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Waiter
Laço Gaúcho Grill
Brazil
10.2018 - 07.2019
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Executed accurate order management, ensuring timely delivery of food and beverages to tables.
- Collaborated effectively with kitchen staff to coordinate meal preparation and service.
- Maintained health and safety compliance by adhering to sanitation guidelines in food handling.
- Demonstrated comprehensive menu knowledge, assisting guests with recommendations and dietary needs.
Attendant
Bob’s Service Center & Sales
Brazil
05.2016 - 07.2017
- Assisted customers with product inquiries and service options to enhance satisfaction.
- Maintained inventory levels by organizing stock and conducting regular counts.
- Executed event setup and breakdown tasks to ensure timely service delivery.
- Supported equipment operation by performing routine checks and maintenance.
Instructor
McDonald's
Brazil
05.2013 - 05.2015
- Developed engaging lesson plans tailored to diverse learning styles and abilities.
- Facilitated hands-on training sessions, enhancing employee skills and knowledge retention.
- Coordinated group activities that encouraged teamwork and improved communication skills.
- Provided mentorship to new instructors, promoting best practices in teaching methodologies.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Decision-making
- Safe food handling
Languages
Portuguese
Native or Bilingual
English
Elementary
Timeline
Waiter
Laço Gaúcho Grill
10.2018 - 07.2019
Attendant
Bob’s Service Center & Sales
05.2016 - 07.2017
Instructor
McDonald's
05.2013 - 05.2015