Ebonie Pitchford
Victoria Point,QLD
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company.
Overview
8
8
years of professional experience
Work History
Senior Shop Assistant
Crusty Edge Bakery
03.2020 - 12.2023
- Increased repeat business by establishing rapport with customers and remembering preferences and needs.
- Streamlined store operations for increased efficiency by organizing inventory and restocking shelves.
- Reduced wait times, ensuring prompt checkout by efficiently processing transactions.
- Assisted in employee training to ensure consistent service quality across the team.
- Improved team productivity through effective delegation of tasks and clear communication.
- Maintained a clean, well-organized shop to create an inviting atmosphere for customers.
- Resolved customer complaints promptly and professionally, strengthening brand loyalty.
- Managed cash register accurately, ensuring proper handling of cash transactions with no discrepancies reported during tenure as Senior Shop Assistant.
Supervisor
Wendy's
12.2015 - 01.2020
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Certificate III - Hospitality
Victoria Point State High School
Victoria Point, QLD05.2017
Skills
- Staff training
- Multitasking capabilities
- Working in a team or independently
- Customer service excellence
- Health and safety compliance
- Time management
- Attention to detail
- Adaptability and flexibility
- Cash handling
Timeline
Senior Shop Assistant
Crusty Edge Bakery
03.2020 - 12.2023
Supervisor
Wendy's
12.2015 - 01.2020
Certificate III - Hospitality
Victoria Point State High School
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