Eboni Lea McMaster

Prepared reports and presentations to communicate findings and recommendations to decision-makers.

• Supported event planning teams by designing effective traffic management plans for large-scale events in community.
• Strengthened interdepartmental relationships by collaborating with colleagues from various agencies, ensuring seamless coordination during joint operations.
• Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
• Trained new traffic controllers to properly use traffic control devices and apply best practices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted coworkers and staff members with special tasks on daily basis.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.