Donato Di Toro
Carlton,VIC
Summary
Dynamic professional with extensive experience in customer service. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining safety standards and fostering teamwork, ensuring efficient operations and a positive work environment.
Overview
16
16
years of professional experience
Work History
Traffic Controller
STA Traffic
09.2022 - 12.2022
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
Customer Service Representative
Grimleys Sales
08.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Multiple Roles
Origin Energy Ltd
03.2007 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Manager
Harvey Norman Mildura
01.2020 - 04.2020
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Owner
Red Archer Group
03.2016 - 04.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Certificate IV - Alcohol And Other Drugs
RMIT University
Melbourne, VICCertificate IV - Customer Contact
Aegis Aspire
Melbourne, VIC12.2010
Year 10 -
Chaffey Secondary College
Mildura, VIC12.1997
Skills
- Conflict resolution
- Customer service
- Team collaboration
- Active listening
- Problem solving
- Time management
- Valid state driver's license
- Visual observation
- Multitasking Abilities
- Attention to detail
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Decision-making
- Critical thinking
- Excellent communication
- Task prioritization
- Incident reporting
- Ordinances, policies, and procedures
- Written communication
- Relationship building
- Multitasking
- Computational skills
- Community relations
- Interpersonal communication
- Analytical thinking
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Oral communication
Timeline
Traffic Controller
STA Traffic
09.2022 - 12.2022
Customer Service Representative
Grimleys Sales
08.2022 - 11.2022
Warehouse Manager
Harvey Norman Mildura
01.2020 - 04.2020
Owner
Red Archer Group
03.2016 - 04.2019
Multiple Roles
Origin Energy Ltd
03.2007 - 03.2017
Certificate IV - Alcohol And Other Drugs
RMIT University
Certificate IV - Customer Contact
Aegis Aspire
Year 10 -
Chaffey Secondary College
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