Ebony Donoghue
Hervey Bay,QLD
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Primary Care Medical Clinic
Hervey Bay, QLD
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Property Manager
Trove Property Management
Adelaide, SA
01.2022 - 11.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
Medical Receptionist
Gpaxis Medical Centre
Adelaide, SA
07.2016 - 01.2022
Education
Year 12 -
Tatachilla Lutheran College
McLaren Vale, SASkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Appointment Setting
- Appointment management
- Payment Collection
- Medical Billing
- Letter preparation
- Medical Records Management
- Paperwork coordination
- Medical Charting
- Medical Office Procedures
- Medical billing and coding
- Customer Service
Certification
Certificate IV in Medical Receptionist. CPR. First Aid, Property Management.
Timeline
Medical Receptionist
Primary Care Medical Clinic
05.2022 - Current
Property Manager
Trove Property Management
01.2022 - 11.2022
Medical Receptionist
Gpaxis Medical Centre
07.2016 - 01.2022
Year 12 -
Tatachilla Lutheran College
Certificate IV in Medical Receptionist. CPR. First Aid, Property Management.