Ebony Heard
Edens Landing,Australia
Summary
Dedicated professional with extensive experience in customer relations, store services, and payroll management. Proven ability to enhance workplace efficiency and foster positive customer experiences. Committed to leveraging skills to address challenges and seize opportunities in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Store Services Officer
Woolworths
Holmview Qld
2019 - Current
- Managed daily cash handling operations, maintaining accurate accounting records.
- Conducted audits of store procedures to ensure compliance with company policies.
- Processed employee payroll using advanced software, ensuring timely payments.
- Resolved payroll discrepancies and ensured adherence to regulations and policies.
- Maintained up-to-date employee records for precise payroll calculations.
- Addressed employee inquiries regarding payroll issues and resolved them promptly.
- Enhanced payroll accuracy by reviewing timesheets and correcting discrepancies.
- Supported employees during transitions by ensuring proper payroll adjustments.
Customer Service Team Member
Collins Food Group
Beenleigh, QLD
11.2013 - 01.2017
- Ensured high standards of customer service during fast-paced operations.
- Executed cash reconciliation and managed large volumes of cash transactions.
- Trained a new staff member on operational procedures and best practices.
- Conducted inventory counting to maintain accurate stock levels.
- Processed currency and credit transactions swiftly and accurately.
- Maintained cleanliness and organization in work areas to promote efficiency.
Retail Assistant
Bed Bath N Table
Loganholme, QLD
03.2017 - 2018
- Responded promptly to all information requests and inquiries.
- Handled complex queries and complaints to ensure customer satisfaction.
- Recorded details of inquiries, comments, and complaints for future reference.
- Operated cash registers, managing financial transactions and balancing drawers accurately.
- Counted and replenished stock to maintain inventory levels.
- Executed safe counting procedures on a daily basis.
- Provided product information and options to assist customers effectively.
Shift Supervisor
Collins Food Group
Beenleigh, QLD
2015 - 2017
- Ensure that controls and procedures are implemented on each shift under my control to protect the security of employees and company funds
- Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required
- Primary responsibility for the restaurant operation
- Execute core operations procedures (e.g. Shift accountability, product projections, Repair & Maintenance) on each shift.
- Safe counting on an everyday basis
- Telephone handing
Barista Shift Supervisor
Zarraffa’s
Loganholme Qld
2018 - 2019
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and equipment usage.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed scheduling systems to balance labor needs with customer demand effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for staff and customers.
Education
Bachelor -
Griffith University
QLDSkills
- Payroll processing
- Proficient in software
- Health and safety compliance
- Strong communication and interpersonal skills
- Adherence to high customer service standards
Timeline
Retail Assistant
Bed Bath N Table
03.2017 - 2018
Customer Service Team Member
Collins Food Group
11.2013 - 01.2017
Store Services Officer
Woolworths
2019 - Current
Shift Supervisor
Collins Food Group
2015 - 2017
Barista Shift Supervisor
Zarraffa’s
2018 - 2019
Bachelor -
Griffith University