EBONY KAAHO
Belivah,QLD
Summary
Knowledgeable and dedicated customer service professional with 7 years experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Beauty Specialist & Receptionist
Brow Wifey
Ormeau, QLD
02.2023 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Created memorable customer experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals through consistent and reliable service.
Customer Support Specialist
Australian Retirement Trust
Brisbane
07.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Support Representative
13cabs
03.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Regularly exceeded daily call expectations
- Maintained an Average Handling Time of under 30 seconds.
- Answered constant flow of customer calls with minimal wait times.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
Driver Helpdesk Operator & Monitor
13cabs
03.2020 - 06.2022
- Increased area coverage through effective scheduling and detailed location monitoring.
- Sent out drivers to assist with hourly callers based on locations, needs and worker availability.
- Assisted drivers with queries promptly, allowing them to provide an efficient service to customers.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Directed all dispatching, routing and tracking of fleet vehicles.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Identified issues, analyzed information and provided solutions to problems.
Cafe Assistant
The Valley Home Kitchen
03.2016 - 12.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Created memorable customer experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals through consistent and reliable service.
Education
High School Diploma -
Te Kauwhata College
Waikato, NZ10.2018
Skills
- Complaint resolution
- Excellent telephone etiquette
- Immaculate Customer Service
- Ability to work in a team and autonomously
- Critical Thinking
- Guest Satisfaction
Timeline
Beauty Specialist & Receptionist
Brow Wifey
02.2023 - Current
Customer Support Specialist
Australian Retirement Trust
07.2022 - 01.2023
Customer Support Representative
13cabs
03.2020 - 06.2022
Driver Helpdesk Operator & Monitor
13cabs
03.2020 - 06.2022
Cafe Assistant
The Valley Home Kitchen
03.2016 - 12.2019
High School Diploma -
Te Kauwhata College