Summary
Overview
Work History
Education
Skills
Licenses And Tickets
References
Timeline
Generic

Ebony Laverack

Gladstone,QLD

Summary

I am seeking opportunities within an organisation that will enable me to utilise my experience, develop additional skills and become a valued team member contributing towards the success of the company.

Overview

10
10
years of professional experience

Work History

Cleaner

Sole Trader
05.2020 - 10.2021
  • Domestic and Commercial cleaning.
  • Holiday Accommodation(Airbnb) cleaning, maintenance and management.
  • Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
  • Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
  • Built a loyal clientele by consistently exceeding their expectations through personalized services.
  • Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.

Domestic Assistant

Carers For You
04.2019 - 05.2020
  • Assisted clients with daily tasks such as laundry, meal preparation, grocery shopping and cleaning to improve their quality of life.
  • Established strong relationships with clients through clear communication, understanding their needs and preferences.
  • Follow guidelines in regard to incident reporting, mandatory reporting, providing feedback and raising concerns
  • Facilitated transportation to and from appointments.
  • Provided assistance with medication management.
  • Monitored and reported any changes in clients' physical and mental health.

Support Services

Cairns Hospital, Queensland Government
03.2018 - 04.2019
  • Cleaning patient rooms and public areas.
  • Patient transport.
  • Completing delegated tasks to support the clinical teams.


Medical Receptionist

Dial - A - Doctor
01.2014 - 03.2018
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Driver for doctors when required.
  • Coordinated & streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with medical coding and billing tasks.
  • Monitored inventory and placed new supply orders for first aid, medication & clerical requirements.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.

Food Service Attendant

Ramsay Health
05.2011 - 05.2013
  • Provided efficient and friendly food service to patients.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.
  • Cleaned and organized kitchen, dining and service areas.

Education

Year 12 Certificate -

Wanneroo Senior High School
Wanneroo, WA
2010

Skills

  • Excellent communication – written, verbal and face to face
  • Effective time management
  • Strong work ethic and reliable
  • Proven history of excellent customer service
  • Problem solving
  • Efficient computer literacy

Licenses And Tickets

  • Qld open c class - manual
  • White card

References

  • Nicole Turner - Project coordinator

     0459 433 869

  • Brian - Carers For You

      0427 621 271

Timeline

Cleaner

Sole Trader
05.2020 - 10.2021

Domestic Assistant

Carers For You
04.2019 - 05.2020

Support Services

Cairns Hospital, Queensland Government
03.2018 - 04.2019

Medical Receptionist

Dial - A - Doctor
01.2014 - 03.2018

Food Service Attendant

Ramsay Health
05.2011 - 05.2013

Year 12 Certificate -

Wanneroo Senior High School

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Ebony Laverack