Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ebony Matthews

Summary

Dynamic bar attendant with a proven track record at Geelong RSL, excelling in customer service and alcohol awareness. Recognized for enhancing guest experiences through exceptional service and effective complaint resolution. Skilled in payment processing and bar equipment operation, fostering a welcoming atmosphere and building strong relationships with patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bar Attendant

Geelong RSL
04.2024 - Current
  • Managed cash register transactions accurately, ensuring proper handling of payments.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Notified management of guest complaints for quick, effective resolution.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.

Wait Staff Member

Rye RSL
12.2020 - 02.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Education

Diploma - Health Science

Deakin University
Geelong, VIC
02-2025

High School Diploma -

Rosebud Secondary College
Rosebud, VIC
11-2023

Skills

  • Customer service
  • Alcohol awareness
  • Bar equipment operation
  • Payment processing

Certification

Responsible Serving of Alcohol (RSA)

Responsible Service of Gaming (RSG)

TAB License



Interests

  • I participate in a variety of outdoor recreational activities
  • Backpacking and Hiking
  • Music
  • Gym Workouts
  • Outdoor Recreation

Timeline

Bar Attendant

Geelong RSL
04.2024 - Current

Wait Staff Member

Rye RSL
12.2020 - 02.2024

Diploma - Health Science

Deakin University

High School Diploma -

Rosebud Secondary College

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Ebony Matthews