Ebony Pye

Employed to take inbound calls and assist Victorian's claiming the $250 power saving bonus.

• Maintained and managed customer files and databases.
• Performed various clerical duties by filing and emailing documents.
• Investigated and resolved customer inquiries and complaints quickly.

• Assisted elderly with daily living needs to maintain self-esteem and general wellness.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Served food and beverages promptly with focused attention to needs.

• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Assisted customers in finding appropriate parts.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Ordered parts from various distributors to fulfill demands.
• Organized parts storage and stocked inventory.

• Confirmed workshop bookings, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to departments.

• Assisted dentist in charting patient dental anatomy, pathology and screening.
• Maintained adequate stock of dental materials and instruments to deliver high-quality patient care.

I started as a customer service member, then was cross trained in both kitchen and cafe. Began my barista certificate but did not complete after being promoted to manager. As manager I...

• Managed and motivated employees to be productive and made a fun and engaging workplace.
• Established team priorities, maintained schedules and monitored performance.
• Cross-trained existing employees to maximize team agility and performance.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.