Ebony Warner-Chilstone
Wagga Wagga,NSW
Summary
Dynamic hospitality professional with a strong track record in delivering exceptional customer service and effective problem-solving. Demonstrated expertise in training staff and managing operations with a keen focus on detail. Holds multiple certifications including First Aid, RSA, RCG, and ARCG. Graduated high school in 2022 and possesses a robust work ethic with full-time experience in the industry.
Overview
6
6
years of professional experience
Work History
Hospitality
The Kooringal Hotel
Wagga Wagga, NSW
08.2023 - Current
- Supervised long shifts to enhance operational flow and optimize staff performance.
- Trained new staff on protocols and customer service standards to improve guest experiences.
- Managed cash handling processes, ensuring accuracy and security in transactions.
- Opened and closed venue, adhering to operational guidelines.
- Worked as gaming attendant during 10-hour shifts four times weekly.
- Gained proficiency in fixing and operating gaming machines.
- Acquired training in TAB and Keno operations.
- Recognized for exceptional customer service skills.
- Achieved RSA, RCG, and ARCG certifications to ensure compliance with licensing regulations.
Early Childhood Educator
wagga wagga early years learning centre
wagga wagga Boorooma, NSW
11.2022 - 04.2025
- Earned First Aid certificate and Certificate III in Early Childhood Education to enhance safety and educational standards.
- Led team as room leader, ensuring adherence to regulations and fostering a safe learning environment.
- Thrived in fast-paced work environments, managing 40-hour work weeks.
- Managed extensive paperwork efficiently, ensuring accuracy and organization to support operational effectiveness.
- Collaborated effectively within team settings to enhance overall productivity.
- Obtained required certifications for each position to meet industry standards.
Customer Service Cashier
hungry jacks
wagga wagga, NSW
03.2020 - 11.2022
- Provided friendly and responsive customer service to enhance customer experience
- Handled cash transactions accurately and efficiently
- Prepared food items for service ensuring quality and presentation standards
Education
HSC -
Mount Austine High School
Wagga Wagga, NSW09.2022
Skills
- Hospitality experience
- Customer service
- Cash handling
- Gaming operations
- Compliance management
- Staff training
- Attention to detail
- First Aid certification
- Team leadership
- Fast-paced adaptability
- Problem solving
- Effective communication
- Paperwork organization
Date of Birth
- 02/01/2004
Referee
- Current General manager at The Kooringal Hotel
David Dean
Ph: 0402660483
- Manager at Previous Job (Wagga Wagga Early Year Learning Centre
Jordan Watkins
Ph: 0450522605
Timeline
Hospitality
The Kooringal Hotel
08.2023 - Current
Early Childhood Educator
wagga wagga early years learning centre
11.2022 - 04.2025
Customer Service Cashier
hungry jacks
03.2020 - 11.2022
HSC -
Mount Austine High School