Ebony Wentworth
Albury,NSW
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction. Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Mercure Hotel
Albury, Nsw
01.2022 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Domestic Cleaner
Favorite Cleaning Service
Albury
01.2021 - Current
- Swept, vacuumed and mopped floors in residential homes.
- Dusted furniture, blinds and other surfaces.
- Cleaned bathrooms including toilets, sinks, showers and bathtubs.
- Disinfected countertops and appliances such as microwaves and refrigerators.
- Maintained a safe work environment by following all safety guidelines.
- Transported supplies and equipment between job sites.
- Provided excellent customer service to ensure satisfaction.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
Commercial Cleaner
Beskar Cleaning Services
Albury, Nsw
01.2021 - 09.2023
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
Education
High School Diploma -
Echuca High School
Echuca, VIC12-2009
Skills
- Staff evaluations
- Task assignment
- Employee evaluations
- Department coordination
- Cleaning practices
- Ordering cleaning supplies
- Health and safety compliance
- Quality assurance
- Cleaning and sanitation
- Room occupancy verification
- Housekeeping
- Training and mentoring
- Laundry operations
- Quality improvements
Timeline
Housekeeping Supervisor
Mercure Hotel
01.2022 - Current
Domestic Cleaner
Favorite Cleaning Service
01.2021 - Current
Commercial Cleaner
Beskar Cleaning Services
01.2021 - 09.2023
High School Diploma -
Echuca High School
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