Summary
Overview
Work History
Education
Skills
Certification
References
Community Service
Clearances
Timeline
Generic

Melissa Fisicaro

Albury,NSW

Summary

Practice Manager with 20 years of experience in clinical and administrative operations within Australian healthcare regulations. Demonstrated success in leading multidisciplinary teams, improving patient satisfaction, and enhancing practice performance. Expertise in training, performance management, and financial oversight. Focused on operational efficiency and maintaining high standards of patient care and compliance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Practice Manager

MP Dental
Albury, NSW
11.2022 - Current
  • Oversee and coordinate the daily administrative and clinical operations of the dental practice to ensure efficiency and quality patient care.
  • Lead, manage, and support dental and administrative staff, including recruitment, training and performance management.
  • Ensure full compliance with Australian dental regulations and standards including Radiation Safety, and infection control protocols.
  • Manage patient appointment systems to optimise booking efficiency.
  • Maintain accurate and confidential patient records.
  • Oversee financial operations including invoicing, EFTPOS/HICAPS processing, private health fund claims, medicare claims, DVA, workers compensation and debt management.
  • Respond to patient enquiries, feedback, and complaints in a professional and empathetic manner to ensure patient satisfaction.
  • Ensure timely maintenance and servicing of dental equipment.
  • Drive marketing and promotional strategies to attract new patients and retain existing ones (e.g., social media, local outreach).
  • Liaise with external stakeholders including dental labs, equipment suppliers and IT support.
  • Facilitate internal meetings, training sessions, and team-building activities to foster a positive workplace culture.
  • Implement infection control training and ensure staff adherence to sterilisation and PPE protocols.
  • Oversee the management of recalls and reminders to maintain regular patient visits and clinical care standards.

Senior Dental Nurse/Purchasing Officer

MP Dental
Albury, NSW
08.2017 - 11.2022
  • Senior Dental Implant Nurse- Assist dentists with complex clinical procedures including surgical and restorative implant procedures, ensuring sterile field management and optimal patient care.
  • Managing patient care pre and post op, appointments and liaising with the dentist to anticipate clinical needs.
  • Prepare and maintain surgical areas for implant placements, including the setup of implant kits, motors, and surgical guides.
  • Order and manage stock of implant components.
  • Track and maintain accurate inventory of all implant-related materials and surgical consumables.
  • Ensure all equipment and implant materials meet sterilization and compliance standards.
  • Train junior staff on implant protocols, surgical asepsis, and procedural setup.
  • Senior Dental Nurse-
  • Supervise and mentor junior dental nurses, including training and performance monitoring.
  • Ensure all clinical areas meet infection control and decontamination standards.
  • Oversee and ensure strict compliance with infection control standards, including sterilisation, disinfection, and instrument processing.
  • Maintain dental equipment and surgery rooms in optimal condition. Conduct regular equipment checks, report faults, and coordinate maintenance or repairs.
  • Maintaining first aid kits and AEDs.

Purchasing Officer

MP Dental
Albury, NSW
03.2017 - 08.2017
  • Monitor stock levels and maintain inventory of dental materials, instruments, and PPE.
  • Source and liaise with suppliers to negotiate cost-effective purchasing agreements.
  • Place and track orders, ensuring timely delivery of essential clinical and administrative supplies.
  • Maintain records and reconcile deliveries against invoices and budgets.
  • Implement cost-saving measures while maintaining quality standards and compliance.
  • Conduct periodic audits of stock usage and wastage.

Dental Nurse

DB Dental
North Fremantle, WA
01.2010 - 01.2012
  • Support dentists during clinical procedures. Anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Ensure strict adherence to infection control protocols and maintain sterilisation of dental instruments and equipment in compliance with ADA guidelines.
  • Prepare patients for treatment, provide reassurance, and ensure comfort throughout procedures.
  • Prepare surgery rooms with the required instruments and materials before procedures and clean rooms post-treatment.
  • Update and maintain accurate patient records and medical histories using the dental software exact.
  • Assist with the preparation for dental radiographs and processing through the software DBSWIN and examine pro.
  • Monitor and restock dental supplies and materials; liaise with head nurse when stock was running low.
  • Assist with appointment scheduling, billing, and reception duties as needed.

Dental Nurse Coordinator

DB Dental
North Fremantle, WA
01.2010 - 01.2012
  • Coordinated staff training and inductions for over 50 Dental Assistants and Dentists.
  • Created and implemented employee manual, including; training and development, policies and procedures and asset maintenance.
  • Implemented fire emergency procedures and emergency first aid bags.
  • Facilitated training in fire extinguisher use and CPR with staff.
  • Reported staff performance to HR Manager for training and development reviews.
  • Ensured standard practice operating procedures are always followed.
  • Monitored equipment and ensured cleaning and servicing was conducted as required.
  • Mentored all staff and developed and nurtured the skills of junior staff.
  • Implemented quality infection control procedures.
  • Conduct all instrument inventory.
  • Conduct all stock orders and stocktake.
  • Created and implemented the company’s first Employee Manual.
  • Was invited to be involved in designing and opening a new practice.

Dental Assistant

DB Dental
North Fremantle, WA
01.2007 - 01.2010

Dental Assistant/Receptionist

Cobram Dental Practice
Cobram, VIC
01.2002 - 01.2006

Education

Certificate III - Dental Assisting

Open Colleges
Online
06.2017

Skills

  • High level of care and empathy
  • Record management
  • Effective communication skills
  • Effective time management skills
  • Proficient in computer applications such as: Microsoft Office and Google Docs
  • Perform efficiently in high-pressure situations
  • Basic bookkeeping
  • Consistently maintained strong work ethic
  • Dedicated team leader

Certification

  • Statement of Attendance: Management of Medical Emergencies-Dental Practice Cynergex 09/2024
  • Statement of Attendance: Management of Medical Emergencies- Dental Practice Cynergex 08/2023
  • Statement of Attendance: Management of Infection Control- Dental Practice Cynergex 08/2022
  • Statement of Attendance: Management of Medical Emergencies- Dental Practice Cynergex 08/2022
  • Statement of Attendance: Management of Medical Emergencies-Dental Practice Cynergex 03/2020
  • Certificate of Attendance: Special Training Course-Implants Straumann - Canberra, ACT 08/2019
  • Certificate Of Attendance: Infection Control And Sterilisation Practice Base Solutions 06/2019
  • Statement of Attendance: Management of Medical Emergencies- Dental Practice Cynergex 06/2018
  • Certificate III: Dental Assisting Open Colleges - Online 06/2017
  • Statement of Attainment: Provide First Aid Australian Red Cross - Albury, NSW 06/2016

References

Available on request

Community Service

2015, 2024, Family business 2015-2024. Volunteering at kids sporting clubs and school sports days

Clearances

  • WWCC
  • National Police Check
  • COVID and Influenza vaccinations

Timeline

Practice Manager

MP Dental
11.2022 - Current

Senior Dental Nurse/Purchasing Officer

MP Dental
08.2017 - 11.2022

Purchasing Officer

MP Dental
03.2017 - 08.2017

Dental Nurse

DB Dental
01.2010 - 01.2012

Dental Nurse Coordinator

DB Dental
01.2010 - 01.2012

Dental Assistant

DB Dental
01.2007 - 01.2010

Dental Assistant/Receptionist

Cobram Dental Practice
01.2002 - 01.2006

Certificate III - Dental Assisting

Open Colleges

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