Jenny Sour
Hampton Park,VIC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Retail Café Senior Assistant
Laurent Bakery
01.2023 - Current
- Employment Type: Casual
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Retail Café Assistant Manager
Laurent Bakery
06.2018 - 12.2022
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
- Assisted management with scheduling tasks, balancing employee availability with anticipated staffing needs effectively.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Retail Café Supervisor
Laurent Bakery
09.2017 - 05.2018
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
Education
Crowed Controller
BRITEC
Melbourne, VIC01.2016
Certificate II in Hospitality and/or Wine Industry Operations - Customer Service
Complete Hospitality Training
01.2015
Barista Basic Certificate & Use Hygiene Practices for Food Safety - Barista
Barista Basic Coffee Academy
01.2014
Completed Year 12 -
Dandenong High School
12.2013
Skills
- Product presentation
- POS System Operation
- Customer Service
- Multitasking and Organization
- Problem-solving abilities
- Multitasking Abilities
- Collaboration and Teamwork
- Excellent Communication
- Espresso machine operation
References
Provided Upon Request
Languages
Cambodian
Native or Bilingual
Thai
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Retail Café Senior Assistant
Laurent Bakery
01.2023 - Current
Retail Café Assistant Manager
Laurent Bakery
06.2018 - 12.2022
Retail Café Supervisor
Laurent Bakery
09.2017 - 05.2018
Crowed Controller
BRITEC
Certificate II in Hospitality and/or Wine Industry Operations - Customer Service
Complete Hospitality Training
Barista Basic Certificate & Use Hygiene Practices for Food Safety - Barista
Barista Basic Coffee Academy
Completed Year 12 -
Dandenong High School
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