Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Eden Hawkins

Castle Hill,NSW

Summary

I'm a professional worker with a strong background in leadership and team management. I have a proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes, as well as documentation and reporting, while fostering a collaborative environment that drives performance and supports both self and staff development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

General Pants Co
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Assistant Manager

Adidas Originals
08.2019 - 11.2022
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
    • Increased sales through effective merchandising strategies and targeted promotions.

Food and Beverage Attendant

Bonjour Patisserie
04.2018 - 08.2019
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Trained new staff members on company policies and procedures.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

Administration Officer

AerialFit
04.2015 - 04.2018
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.

Education

Advanced Diploma - Performing Arts

ED5 International
North Strathfield, NSW
12-2021

High School Diploma -

Oakhill College
Castle Hill, NSW
11-2018

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Customer relationship management
  • Documentation and reporting
  • Disability services
  • Individual support plans
  • Social skills development

Certification

  • NDIS Workers Check
  • Working with Children's Check
  • First-Aid and CPR Qualified
  • Clear Police Check
  • Completed NDIS Orientation and New Worker Modules

Interests

  • Dance, Acting and Theatre
  • Fashion
  • Music
  • Video Games
  • Cars and Motorbikes
  • Aerial Arts

Timeline

Assistant Manager

General Pants Co
11.2022 - Current

Assistant Manager

Adidas Originals
08.2019 - 11.2022

Food and Beverage Attendant

Bonjour Patisserie
04.2018 - 08.2019

Administration Officer

AerialFit
04.2015 - 04.2018

Advanced Diploma - Performing Arts

ED5 International

High School Diploma -

Oakhill College

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Eden Hawkins