Eden Lloyd
Case Manager- Melton
11 Rhubarb Road, Manor Lakes,Victoria
Summary
Enthusiastic Justice Officer eager to contribute to team success through hard work, attention to detail and excellent organisational skills. As someone who has a compassionate heart as well as the ability to think critically, I believe that I would be an excellent Case Manager. I seek a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am motivated to learn, grow and excel in Case Management.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Justice Officer
Department Of Justice And Community Safety Victoria
Werribee , Victoria
03.2021 - Current
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Deliver a high standard of customer service to internal and external stakeholders
- Complete a range of administrative duties including data entry
- Demonstrated commitment to the department’s "One Justice" values.
- Maintain accurate and comprehensive records, in accordance with the department’s policies and procedures.
Customer Service Manager
Lincraft Head Office
Derrimut , Victoria
09.2015 - 12.2019
- Handle direct customer complaints and queries via email and phone in an efficient and timely manner.
- Process phone orders for customers.
- Converse with Buying Departments to place orders through suppliers.
- Monitor all emails that came direct or through our generic email addresses. (150 a day)
- Data entry of customers details for membership join ups.
- Processing receipts onto member cards.
- Monitor Lincraft’s online chat at all times
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Thomas Carr College
Hoppers Crossing 01.2004 - 12.2010
Skills
Self-Motivated
undefinedTimeline
Justice Officer
Department Of Justice And Community Safety Victoria
03.2021 - Current
Customer Service Manager
Lincraft Head Office
09.2015 - 12.2019
High School Diploma -
Thomas Carr College
01.2004 - 12.2010
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