Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eden Lockwood

Murray Bridge

Summary

Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Serco
07.2025 - Current
  • Maintained accurate records of calls placed and received.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.

Customer Service Officer

Forrest Contact
01.2022 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts -

Flinders University
Bedford Park, SA
07.2019

High School Diploma -

Willunga High School
Willunga, SA
12.2012

Skills

  • Customer service
  • Complaint handling
  • Active listening
  • Data entry
  • Call centre operations
  • Records maintenance
  • Product knowledge
  • Critical thinking

Timeline

Customer Service Officer

Serco
07.2025 - Current

Customer Service Officer

Forrest Contact
01.2022 - 07.2025

Bachelor of Arts -

Flinders University

High School Diploma -

Willunga High School

Similar Profiles

CREATE PROFILE
Eden Lockwood