EDEN NGUYEN
Sydney,NSW
Summary
Dedicated Customer Service and Operation Manager with experience in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Officer - Operation Manager
DOMAYNE FURNITURE - HARVEY NORMAN FURNITURE
08.2023 - Current
- Phone-call and email communicating within suppliers and customers in relation to update on faulty products and remedy process
- Constantly updating with customers regarding the estimated time of arrival (ETA ) for their orders.
- Constantly following up with suppliers to guarantee the ETA are reliable
- Always performing professionalism and positive attitude to ensure customers' satisfaction
- Informing customer outstanding balance and processing phone-call transaction
- Processing payment by credit/ through cash register/ or through bank transfer
- Issuing receipts/ refund/ gift card
- Arranging stock transfer within local/ interstate franchises
- Arranging delivery for customers
- Arranging interstate delivery
- Assisted call-in customers with questions and orders.
Cashier
Domayne Furniture
08.2022 - 08.2023
- Ensuring no outstanding balance prior delivery
- Communicating with in respect to customer outstanding balance and assisting in phone-call payment
- Processing payment by credit/ through cash register/ or through bank transfer
- Issuing receipts/ refund/ gift card
English Teacher for Young Learner
Gia Viet English Language School
05.2017 - 12.2018
- Developing innovative lesson plans to engage young students in English language learning.
- Assessing student progress and provided feedback to improve performance and establish academic success.
- Implementing creative lessons and activities, covering key course topics
- Designed and implemented assessments to measure student progress in English language learning.
English Teaching Assistant
Gia Viet English Language School
02.2015 - 04.2017
- Handling class records for attendance, assignment grades and course participation scores.
- Teaching courses under guidance of senior instructors.
- Mentoring and tutoring individual students who expect additional help.
- Encouraging students in group discussion / teamwork. Connecting students with teachers, mainly through interpretation activities.
Education
Master of Arts - Applied Linguistics
Macquarie University
Sydney, NSW12.2020
Bachelor of Arts - Education
Can Tho University
Viet Nam05.2017
Ly Tu Trong High School For The Gifted
Viet Nam05.2013
Luong The Vinh Secondary School
Viet Nam05.2009
Tran Quoc Toan Primary School
Viet Nam05.2005
Skills
- Customer Support
- Data Entry
- Information Protection
- Special Assignments
Timeline
Customer Service Officer - Operation Manager
DOMAYNE FURNITURE - HARVEY NORMAN FURNITURE
08.2023 - Current
Cashier
Domayne Furniture
08.2022 - 08.2023
English Teacher for Young Learner
Gia Viet English Language School
05.2017 - 12.2018
English Teaching Assistant
Gia Viet English Language School
02.2015 - 04.2017
Master of Arts - Applied Linguistics
Macquarie University
Bachelor of Arts - Education
Can Tho University
Ly Tu Trong High School For The Gifted
Luong The Vinh Secondary School
Tran Quoc Toan Primary School
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