Eden Renata
Noosa
Summary
Recently qualified Aged carer with background in providing compassionate and attentive care to clients. Supported daily living activities and personal hygiene, ensuring comfort and dignity. Demonstrated proficiency in communication and patience, fostering positive environment for residents.
Enthusiastic about learning and meeting new people, I build strong relationships and contribute to a harmonious team environment. Committed to resident and colleague satisfaction, I strive to bring a positive impact to the workplace. Seeking a role aligned with values of respect, teamwork, responsibility and above all Compassion, respect and dignity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
MercyCare Aged Care Facility
08.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Office Cleaner
Southern Cross Cleaning
05.2024 - 09.2024
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
Grocery Night-Fill Assistant
Woolworth's
01.2024 - 03.2024
- Strong attention to detail to ensure accuracy of all filled products
- Effective problem-solving skills to troubleshoot any issues that arise during the filling process
- Maintenance of cleanliness and organisation of work areas, ensuring compliance with safety standards
- Demonstrated excellent communication skills when interacting with supervisors, co-workers, and customers.
Liquor Retail Assistant
BWS
06.2023 - 03.2024
- Sound experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Provide friendly and knowledgeable assistance to customers on the sales floor
- Train new employees on basic customer service techniques and procedures
- Answer phone calls from potential customers to direct to appropriate products
House Cleaner
Leave It To Us Cleaning Services
06.2023 - 09.2023
- Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens
- Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters, and cloths
- Cleaned apartments thoroughly at end of tenancy lease
- Well-versed in making beds with fresh linens per customer request.
Soft & Hard Goods / Merchandising Supervisor
Big W
06.2022 - 03.2023
- In the supervisor role all assigned tasks were completed to the expectations and satisfaction of my managers
- Managed staff and assigned roles and tasks to meet expectations for store organisation and store recovery at close of business
- Efficient and timely resolution of customer complaints by providing helpful solutions or alternative options
- Achieved an in-depth understanding of processes and technologies used in the business
Bar and Customer Service / Kitchen Hand
Moto Bar
01.2022 - 03.2022
- Assist with 'Front of House' customer service, sales, and enquiries
- Preparation and service of food for customers, Assisted chefs during by prepping ingredients for busy food service and for upcoming
- Completion of assigned tasks in a timely and orderly manner including end of shift
- responsibilities in relation to the kitchen and bar areas
- Demonstrated knowledge of safe and hygienic food handling practices to prevent cross-contamination.
Delicatessen Assistant / Supervisor
Seasons IGA Noosa Heads
02.2021 - 01.2022
- Managed staff and assigned roles and tasks to meet expectations for store organisation and provide extra resources when necessary
- Achieved an in-depth understanding of processes, procedures and technologies used in the business
- Developed a strong working knowledge of products and offerings
- Communicated effectively and maturely with colleagues and managers to facilitate positive relationships
- Performed cleaning and sanitising tasks as per the business's specifications and health regulations including record keeping
Food & Beverage / Housekeeping Assistant
Noosa Sofitel Hotel
03.2021 - 08.2021
- Assisted in the preparation of food orders to customers
- Maintained cleanliness of kitchen area according to health regulations
- Resolved customer complaints quickly and efficiently while maintaining professional demeanour
- Provided excellent customer service by attending to guests' needs promptly and courteously
- Delivered food orders to customers and carried out housekeeping tasks in a timely manner.
Mental Health Support Teacher
Wakari Primary School
09.2020 - 11.2020
- As a component of (the above) myself and 5 other students enjoyed an opportunity to experience teaching and learning from Year 5-6 students at the Wakari Primary School via Dunedin for 5 weeks
- For 3 days a week, 2 students would collaborate out of study hours to research, create, develop a half hour, age-appropriate lesson plan focusing on understanding, learning strategies, and coping techniques for various emotional situations
- In a supported environment over 5 weeks, students were able to gain understanding of the emotions they were experiencing, and how they can confidently express these feelings to a trusted adult
- I personally felt uplied by the experience and realised small opportunities to assist and support can have a significant and positive impact on both adults and children.
Gym Receptionist / Cleaner
World Fitness
05.2020 - 08.2020
- Greeted members and guests in a friendly and professional manner
- Enforced rules and regulations within the facility to maintain a safe environment
- Scheduled appointments for personal trainers and other services offered at the gym
- Processed payments accurately and efficiently while maintaining confidentiality of financial information
- Monitored facility operations, ensuring compliance with safety regulations
- Answered phones promptly and directed calls appropriately
- Provided guidance to new members on how to use gym equipment correctly, Proficently used a variety of cleaning products and materials to sanitise surfaces
- Demonstrated ability to clean and maintain fitness equipment in accordance with safety regulations
Senior Advisor - Entrepreneurship
INNOV8HQ
01.2020 - 03.2021
- Provided mentorship to junior staff members, helping them advance their careers within the organisation
- Conducted market research to identify new opportunities and drive business growth
- Worked collaboratively to complete assigned tasks
- Managed and coordinated multiple projects while ensuring timely completion
- Collaborated with departmental leaders to establish organisational goals, strategic plans, and objectives.
Deli Supervisor
Woolworth's
10.2015 - 01.2020
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
Graduate of Secondary Education -
Sunshine Beach State High School
01.2018
Skills
- Relationship Building
- Mental health knowledge
- Time Management
- Teamwork and Cooperation
- Emotional support
- Strong ethics
Pronouns
She/her
Personal Activities
- I sustain a healthy lifestyle and a regular gym routine and outdoor lifestyle as it helps me maintain positive control over my day-to-day life and maintaining my physical capabilities for manual handling .
- I am also a digital / visual artist and I dedicate spare time to my sketch book, my camera, or a canvas. Using it as a way of expression and creativity of the mind which i enjoy also doing with my 4 nephews.
- I enjoy being social, making new connections with people and building new relationships whether at work or in my personal life. Assisting with friends and family also with assisted tasks.
References
- Gabrielle Florence, Ex - Noosa District High School (Tutor), 0429 780 702
- Greer Stockton, Sunshine Beach High School (Art Teacher), 07 5440 4215
- Anne Paterson, Director - Results Through People, 0417 231 949
- Heidi Renata, Innov8HQ NZ (Co- Ordinator), 021443439
- Courtney Skorpil, Private NDIS Disability Support Worker, 0439 470 006
- Kelly Lawrence, Merchandise Manager - Big W Gympie - Queensland, 0418 967 017
- Erina Jane, Co-ordinator, Gateway academy- Mandurah, 0457 934 186
Certification
- Cert III In Individual support for Aged care & Disability @ Gateway Academy (Attached)
- Certificate of completion in 'Quality, Safety and You' - NDIS Worker Orientation Module (Attached)
- NDIS clearance check (Attached)
- Valid Police clearance (Willing to re-obtain)
- Australia wide First aid (Rockingham): 2024 HLTAID009 Providing cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide first aid (Attached)
- Australian Commission on Safety and quality in Health Care- Hand hygiene for clinical healthcare workers (Completed AUG 2024) (Attached)
- Up to Date - COVID/FLU vaccinations (Attached)
- MLPLCA001 - Manage legislative responsibilities for the sale, supply, and service of liquor 2023 (Attached)
- SITHFAB021 - Provide responsible service of alcohol 2023 (Attached)
Timeline
Personal Care Assistant
MercyCare Aged Care Facility
08.2024 - 01.2025
Office Cleaner
Southern Cross Cleaning
05.2024 - 09.2024
Grocery Night-Fill Assistant
Woolworth's
01.2024 - 03.2024
Liquor Retail Assistant
BWS
06.2023 - 03.2024
House Cleaner
Leave It To Us Cleaning Services
06.2023 - 09.2023
Soft & Hard Goods / Merchandising Supervisor
Big W
06.2022 - 03.2023
Bar and Customer Service / Kitchen Hand
Moto Bar
01.2022 - 03.2022
Food & Beverage / Housekeeping Assistant
Noosa Sofitel Hotel
03.2021 - 08.2021
Delicatessen Assistant / Supervisor
Seasons IGA Noosa Heads
02.2021 - 01.2022
Mental Health Support Teacher
Wakari Primary School
09.2020 - 11.2020
Gym Receptionist / Cleaner
World Fitness
05.2020 - 08.2020
Senior Advisor - Entrepreneurship
INNOV8HQ
01.2020 - 03.2021
Deli Supervisor
Woolworth's
10.2015 - 01.2020
Graduate of Secondary Education -
Sunshine Beach State High School
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