Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edith Lizeth Llanos Ordonez

Perth,WA

Summary

Service Assistant and Professional Psychologist. In recent years, I have worked as a Customer Service Agent at Avianca airline in various areas such as VIP lounges, boarding areas, passenger control, and passenger assistance and documentation. I am characterized by being responsible, highly dynamic, with a desire for self-improvement, and my goals are based on achieving clear objectives. I learn quickly and fulfill tasks with punctuality, honesty, and commitment. I am willing to perform various functions, duties, and adhere to workplace regulations. I present myself with great enthusiasm to your company to contribute to achieving the goals outlined in its mission. I am an experienced individual with the necessary personal qualities for efficient performance in roles requiring responsibility and leadership. Dynamic and accustomed to working under pressure and in a team, I have experience in customer service, a strong sense of responsibility, and a high service vocation, capable of adding value to the organization through the creation of ideas and personal initiative for problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Airline Customer Service Agent

Avianca
08.2011 - 12.2022
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Excellent handling of the CM Amadeus system.
  • VIP rooms

Education

Associate of Applied Science - PROFESSIONAL PSYCHOLOGIST

POLITECNICO GRANCOLOMBIANO
COLOMBIA
03.2022

FLIGHT ATTENDANT - AVIATION

IETA AVIATION SCHOOL
COLOMBIA
06.2011

Skills

  • Interpersonal Skills
  • Attention to Detail
  • Sales Techniques
  • Conflict Resolution
  • Customer service
  • Teamwork

Certification

  • Certificates and graduation certificates.
  • CTA - Certified Travel Associate


Timeline

Airline Customer Service Agent

Avianca
08.2011 - 12.2022

Associate of Applied Science - PROFESSIONAL PSYCHOLOGIST

POLITECNICO GRANCOLOMBIANO

FLIGHT ATTENDANT - AVIATION

IETA AVIATION SCHOOL
  • Certificates and graduation certificates.
  • CTA - Certified Travel Associate


Edith Lizeth Llanos Ordonez