Edric Alejo
Hamlyn Terrace,NSW
Summary
Effective Student committed to learning, developing skills in Business Administration and Information Technology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hardworking and passionate job seeker with strong organizational skills eager to secure future entry-level opportunities. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Optical Assistant
Oscar Wylee Tuggerah
11.2022 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow allocating time slots for patients dependent on their type of appointment. .
- Maintained clean and organized optical dispensary through daily housekeeping tasks, ensuring positive customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly by educating them with the necessary information to meet their needs.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eye-wear purchases.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for practice.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Sales Representative
Platypus Shoes
11.2021 - 12.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Trained and mentored new sales representatives.
- Managed customer service and sales throughout the day while being understaffed and numerous customers.
Kitchen Hand
Rashays Tuggerah
06.2018 - 12.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained well-organized work area by consistently cleaning surfaces and organizing supplies.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create appealing visual display.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Contributed to positive team atmosphere through effective communication with colleagues and supervisors.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Mop Boy
Tom & Pam's Takeaway
03.2017 - 06.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
No Degree -
Mound Westonka High School
MinnesotaBachelor of Architecture -
University of Newcastle
Newcastle, NSWBachelor of Information Technology And Business - International Business
University of Newcastle
Newcastle, NSW12.2025
High School Diploma -
MacKillop Catholic College
Warnervale, NSW11.2018
Skills
- Product Upselling
- Customer Service
- Computer Proficiency
- Adaptability
- Professionalism
- Time Management
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Languages
Tagalog
Native or Bilingual
Timeline
Optical Assistant
Oscar Wylee Tuggerah
11.2022 - Current
Sales Representative
Platypus Shoes
11.2021 - 12.2022
Kitchen Hand
Rashays Tuggerah
06.2018 - 12.2022
Mop Boy
Tom & Pam's Takeaway
03.2017 - 06.2018
No Degree -
Mound Westonka High School
Bachelor of Architecture -
University of Newcastle
Bachelor of Information Technology And Business - International Business
University of Newcastle
High School Diploma -
MacKillop Catholic College
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