Edvige Ferroah-wong
Darwin,NT
Summary
Dynamic professional with a proven track record at AMSANT, excelling in process improvement and project coordination. Skilled in training development and facilitation, I enhance team collaboration and engagement. Successfully implemented feedback mechanisms, significantly improving operational efficiency and service delivery. Adept at data analysis, I drive impactful health promotion strategies.
Overview
15
15
years of professional experience
Work History
SEWB Support Officer
AMSANT
Darwin , Nt
12.2024 - Current
- Coordinated scheduling and logistics for team meetings and events.
- Maintained accurate records and documentation for internal processes.
- Implemented process improvements to enhance operational efficiency and service delivery.
- Facilitated group discussions to enhance participant engagement and collaboration.
- Developed training materials to support learning objectives and course effectiveness.
- Coordinated logistics for workshops and events to ensure smooth operations.
- Implemented feedback mechanisms to gather participant insights and improve sessions.
Tobacco Officer
Danila Dilba Health Services
Darwin , NT
01.2023 - 05.2024
- Managed daily operations and supported team in achieving departmental goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed health promotion programs targeting community wellness and preventive care.
- Designed promotional materials to raise awareness of health resources available to the public.
- Facilitated training sessions for staff on health promotion strategies and best practices.
- Monitored program effectiveness through feedback and data collection from participants.
Manager
Medibank Private
Darwin , NT
02.2021 - 11.2022
- Led team in efficient project execution and resource allocation.
- Coordinated cross-departmental communication to streamline operations.
- Facilitated regular team meetings to discuss progress and challenges.
- Oversaw recruitment and onboarding of new team members effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Bank Teller
Peoples Choice Credit Union
Darwin, NT
01.2020 - 11.2020
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Maintained cash drawer and balanced daily transactions.
- Resolved member issues promptly and professionally.
- Educated customers on credit union products and services.
Administrative Clerk
Australian Defence Force
Wagga Wagga, NSW
03.2013 - 02.2016
- Managed administrative tasks to support operational efficiency within the Defence Force.
- Coordinated schedules and meetings for senior personnel and military staff.
- Maintained accurate records and files in compliance with Defence protocols.
- Supported training initiatives by organizing materials and scheduling sessions for staff.
- Implemented filing systems to streamline document retrieval and improve organization.
Head waitress
Fannie Bay Super Pizza
Fannie Bay , NT
07.2010 - 12.2012
- Supervised dining room operations to ensure smooth service flow.
- Trained and mentored new waitstaff on menu knowledge and service techniques.
- Managed customer inquiries and resolved complaints to enhance guest satisfaction.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Implemented efficient table turnover strategies to accommodate more guests daily.
Education
High School Diploma -
Darwin High School
Darwin, NT11-2008
Skills
- Process improvement and project coordination
- Data analysis and collection
- Health promotion strategies
- Training development and facilitation
- Team collaboration and engagement
References
References available upon request.
Timeline
SEWB Support Officer
AMSANT
12.2024 - Current
Tobacco Officer
Danila Dilba Health Services
01.2023 - 05.2024
Manager
Medibank Private
02.2021 - 11.2022
Bank Teller
Peoples Choice Credit Union
01.2020 - 11.2020
Administrative Clerk
Australian Defence Force
03.2013 - 02.2016
Head waitress
Fannie Bay Super Pizza
07.2010 - 12.2012
High School Diploma -
Darwin High School
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