Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Eechchha Moktan

Coombs,ACT

Summary

Dynamic customer service professional with extensive experience at Lavish Beauty Parlour, excelling in quality assurance and customer relationship management. Proven track record in enhancing client satisfaction through effective communication and innovative nail enhancement techniques. Committed to maintaining high sanitation standards while fostering a collaborative team environment.

Experienced professional with experience analyzing temperature and pressure readings and making appropriate adjustments for outstanding customer service. Monitored gauges to determine adjustments and quickly responded to issues.

Skilled in developing and implementing customer service training programs. Experienced in managing teams, ensuring staff meet customer service standards, and utilizing feedback to improve training effectiveness. Strong communication and leadership skills with a knack for problem-solving and conflict resolution. Contributed to improving customer satisfaction rates through effective training strategies in previous roles.

Skilled in managing customer service teams and improving operational efficiency. Possess strong leadership skills with proven success in problem-solving, conflict resolution, and communication. Demonstrated ability to deliver high-quality customer service while maintaining strict adherence to company policies. Previous work resulted in improved team performance and enhanced customer satisfaction rates.

Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Work History

Customer service

Lavish beauty parlour
Coombs
  • Resolved customer service inquiries in a timely manner.
  • Monitored customer service standards to ensure quality assurance.
  • Resolved customer service issues quickly and effectively.
  • Implemented strategies for improving customer service processes.
  • Developed documentation for customer service procedures and policies.
  • Monitored product quality and customer service standards.

Nail Technician

Lavish beauty parlour
  • Provided manicure and pedicure services to clients in a luxurious setting.
  • Maintained cleanliness and sanitation of tools and workstations throughout the day.
  • Assisted clients in selecting nail designs and colors based on current trends.
  • Educated clients on proper nail care and maintenance between visits.
  • Applied nail enhancements using gel, acrylic, and dip powder techniques.

Education

Hotel Management

Janapremi

Skills

  • Customer service
  • Quality assurance
  • Nail enhancement techniques
  • Sanitation practices
  • Effective communication
  • Team collaboration
  • Customer relationship management

Languages

English
Beginner (A1)
A1
Nepali
Beginner (A1)
A1
Hindi
Beginner (A1)
A1

References

References available upon request.

Timeline

Customer service

Lavish beauty parlour

Nail Technician

Lavish beauty parlour

Hotel Management

Janapremi
Eechchha Moktan