Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eidima Adam Khan

Summary

Experienced and versatile administrative professional with over five years of expertise in customer service, sales administration, inventory control, and operational support. Renowned for thriving in fast-paced environments, I efficiently manage multiple priorities while maintaining accuracy and composure under pressure. With a strong foundation in high-volume call centre communication, end-to-end administrative processes, and problem-solving, I bring a people-centred, solutions-oriented approach to every task. I am now seeking to leverage my organizational strengths, communication skills, and analytical mindset in a dynamic consultancy or customer-focused call centre role, where I can contribute to process improvement, team efficiency, and exceptional client experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Administrator

Independent Living Specialist (ILS)
06.2025 - Current
  • Facilitate the quoting and invoicing, rental and sale of products.
  • Identify and facilitate referrals to other internal departments.
  • Answer customer calls and emails to resolve issues in a timely and effective manner.
  • Taking service repairs and maintenance queries over the phone and actioning
  • Liaise with customers, and other internal departments to get the best outcomes for our customers.
  • Providing support to our showroom staff when needed
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Respond to customer enquiries via phone and email
  • Process orders and coordinate delivery updates
  • Solve problems with empathy and a proactive mindset


Admin & Spare Parts

Priority Appliances Repair (Samsung) & (LG)
01.2024 - 06.2025
  • Administrative Support: Delivered end-to-end administrative assistance including appointment scheduling, document filing, and data entry with a high degree of accuracy and professionalism.
  • Customer Service Excellence: Provided exceptional customer service, both face-to-face and via email and call centre communication, ensuring customer satisfaction and efficient issue resolution.
  • Logistics & Coordination: Effectively managed bookings and coordinated statewide deliveries, ensuring timely and reliable service.
  • Inventory & Warehouse Operations: Handled inventory control, including accurate stock record maintenance, and performed warehouse duties (pick and pack), adhering to all safety protocols.
  • Communication & Correspondence: Monitored and managed email inboxes, sorted mail, and ensured timely distribution of correspondence across departments.
  • Data Management: Carried out data entry from paper documents to computer systems, supporting accurate database maintenance and retrieval.

Admin Office Work

First Security Response
10.2023 - 12.2023
  • Managed high-volume inbound calls, providing accurate information and resolving customer inquiries related to security products, surveillance systems, and guard services.
  • Coordinated and dispatched security personnel efficiently, ensuring timely service order processing and smooth schedule management.
  • Demonstrated excellent telephone etiquette, professionally handling escalations and ensuring seamless call transfers to relevant departments.
  • Accurately documented customer interactions and maintained organized, confidential records in compliance with data security protocols.
  • Monitored and responded to email correspondence, ensuring prompt follow-ups and appropriate action across all communications.
  • Maintained a professional office environment through regular organization and cleanliness, contributing to operational efficiency.

Cashier & Stock Management

Abkho Super Market
11.2022 - 10.2023
  • Executed price changes and assisted customers in locating products.
  • Delivered exceptional customer service and resolved complaints professionally.
  • Maintained store cleanliness and ensured compliance with quality standards.
  • Maintained accurate records of stock levels and assisted in preparing reports for inventory management.

Nail Technician

Metro Nails and Beauty
03.2021 - 11.2022
  • Performed professional manicures and pedicures, including nail cleaning, trimming, filing, shaping, and polishing.
  • Applied and removed artificial nails and nail art, customized to client preferences.
  • Advised clients on nail and skin care treatments for hands and feet, explaining available services and products.
  • Maintained strict hygiene standards by sterilizing tools and keeping the workspace clean and sanitary.
  • Managed appointment scheduling, client payments, and delivered friendly, high-quality customer service.
  • Maintained accurate client records, including treatment history and personal preferences for personalized service.
  • Stayed up to date with the latest trends and products in nail care to provide modern and effective services.
  • Consistently adhered to health and safety regulations, ensuring a safe and professional environment.

Inbound Call Center Representative

Telstra
12.2021 - 03.2022
  • Responded to a high volume of customer inquiries regarding products, sales, orders, complaints, and billing, delivering accurate information and timely resolutions.
  • Processed customer orders efficiently and conducted proactive follow-ups to ensure satisfaction and resolve any post-sale issues.
  • Handled customer complaints professionally, escalating complex issues when necessary to ensure a high standard of service and customer retention.
  • Maintained comprehensive knowledge of Telstra’s products and services, enabling clear communication of features, benefits, and solutions tailored to customer needs.
  • Addressed and resolved billing inquiries, ensuring transparency, accuracy, and customer understanding of charges and adjustments.
  • Ensured seamless customer experience by managing call transfers to the appropriate departments or specialists.
  • Accurately documented all customer interactions, resolutions, and escalations in internal systems for compliance and future reference.
  • Delivered consistent, high-quality service aligned with customer satisfaction goals and performance targets in a dynamic, fast-paced environment.

Production Worker

Inghams
01.2020 - 03.2021
  • Performed marination, labeling, and packaging of poultry products with precision, ensuring adherence to quality standards and company protocols.
  • Sorted and prepared products for processing and distribution, ensuring efficiency and timely readiness for shipment.
  • Maintained a clean and organized work area, strictly following health, safety, and hygiene regulations.
  • Monitored and reported concerns related to animal welfare, food safety, or product quality, contributing to a compliant and ethical operation.
  • Managed inventory of tools and equipment, ensuring proper storage, maintenance, and availability to support smooth workflow.

Education

High School Diploma -

Paralowie R-12 School
Paralowie, SA

Skills

  • A flexible 'can do' attitude
  • Strong initiative
  • Customer Service (Expert)
  • Conflict Resolution (Expert)
  • Administrative Support (Experienced)
  • Data Entry
  • Call Centre Experience
  • Inventory Management (Experienced)
  • Stock Control (Expert)
  • Quality Assurance
  • Teamwork & Collaboration
  • Cultural Awareness & Sensitivity
  • Adaptability & Flexibility
  • Record Keeping (Expert)
  • Time Management (Expert)
  • Microsoft Office (Expert)
  • Proficient in Computer Applications
  • Strong Organizational Abilities

Certification

  • Motor Vehicle Driver’s Licence (Provisional P2) – 2025
  • RSA Certificate – 2025
  • OH&S Certificates (General & Retail) – 2025
  • COVID-19 Vaccination (Double Dose) – 2021
  • Certificate III in Retail – Rexel Training – 2020
  • Certificate III in Beautician – Elizabeth TAFE – 2018
  • Certificate III in Business – Playford International – 2017

Languages

Hindi
English
Dari
Urdu

Timeline

Sales Administrator

Independent Living Specialist (ILS)
06.2025 - Current

Admin & Spare Parts

Priority Appliances Repair (Samsung) & (LG)
01.2024 - 06.2025

Admin Office Work

First Security Response
10.2023 - 12.2023

Cashier & Stock Management

Abkho Super Market
11.2022 - 10.2023

Inbound Call Center Representative

Telstra
12.2021 - 03.2022

Nail Technician

Metro Nails and Beauty
03.2021 - 11.2022

Production Worker

Inghams
01.2020 - 03.2021

High School Diploma -

Paralowie R-12 School

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Eidima Adam Khan